Consumer Satisfaction.

Business partnering for continuous improvement = how to forge enduring alliances among employees, suppliers & customers / by: (Language materials, printed)

Measuring customer satisfaction by: (Language materials, printed)

Managing quality customer service = [a practical guide for establishing a service operation] / by: (Language materials, printed)

Raving fans : = a revolutionary approach to customer service / by: (Language materials, printed)

Organizational Innovation.

Customer services- Management.

Organizational change.

Communication.

Consumer Satisfaction.

Communication in management.

Public relations.

Customer services- Evaluation.

Public Relations.

Industrial management.

Organization and Administration.

Customer services.

Consumer satisfaction.

Program Evaluation.

Customer relations.

Service a⁺ђ la cliente⁺ђle.