Customer services.
Overview
| Works: | 152 works in 29 publications in 29 languages | |
|---|---|---|
Titles
Service management and marketing : = a customer relationship management approach /
by:
(Language materials, printed)
Customer service training 101 : = quick and easy techniques that get great results /
by:
(Language materials, printed)
Firing on all cylinders : = the service/quality system for high-powered corporate performance /
by:
(Language materials, printed)
Customer retention : = an integrated process for keeping your best customers /
by:
(Language materials, printed)
The Innovator's dilemma : = when new technologies cause great firms to fail /
by:
(Language materials, printed)
Services marketing : = integrating customer focus across the firm /
by:
(Language materials, printed)
The experience economy : = work is theatre & every business a stage /
by:
(Language materials, printed)
Great customer connections : = simple psychological techniques that guarantee exceptional service /
by:
(Language materials, printed)
The customer service activity book : = 50 activities for inspiring exceptional service /
by:
(Language materials, printed)
Service management and marketing : = customer management in service competition /
by:
(Language materials, printed)
Relationship marketing for competitive advantage = winning and keeping customers /
by:
(Language materials, printed)
The customer-centered enterprise = how IBM and other world-class companies achieve extraordinary results by putting customers first /
by:
(Language materials, printed)
Deliver outstanding customer service = gain and retain customers and stay ahead of the competition /
by:
(Language materials, printed)
Total access = giving customers what they want in an anytime, anywhere world /
by:
(Language materials, printed)
Performance Research Associates' Delivering knock your socks off service
by:
(Language materials, printed)
The service pro = creating better, faster, and different customer experiences /
by:
(Language materials, printed)
Excuses, excuses, excuses -- = for not delivering excellent customer service - and what should happen! /
by:
(Language materials, printed)
Information disparity = research and measurement challenges in an interconnected world /
by:
(Language materials, printed)
Excellence every day = make the daily choice-- inspire your employees and amaze your customers /
by:
(Language materials, printed)
Handbook of research on demand-driven web services : = theory, technologies, and applications /
by:
(Electronic resources)
Long term warranty and after sales service = concept, policies and cost models /
by:
(Language materials, printed)
Delivering effective social customer service = how to redefine the way you manage customer experience and your corporate reputation /
by:
(Electronic resources)
Handbook of research on the interplay between service quality and customer delight
by:
(Electronic resources)
The experience = the 5 principles of Disney service and relationship excellence /
by:
(Electronic resources)
How you do-- what you do = create service excellence that wins clients for life /
by:
(Electronic resources)
Service Innovation = How to Go from Customer Needs to Breakthrough Services /
by:
(Electronic resources)
Relationship marketing : = successful strategies for the age of the customer /
by:
(Language materials, printed)
Delivering quality service : = balancing customer perceptions and expectations /
by:
(Language materials, printed)
Synchroservice! : = the innovative way to build a dynasty of customers /
by:
(Language materials, printed)
Service selling : = a guide to increasing sales and profits in consumer financial services /
by:
(Language materials, printed)
What do your customers really want? : = here's a sure-fire way to find out /
by:
(Language materials, printed)
Service quality in tourism : = measurement methods and empirical analysis /
by:
(Language materials, printed)
Customer service : = career success through customer satisfaction /
by:
(Language materials, printed)
Delivering customer service : = how to win a competitive edge through managing customer relationships successfully /
by:
(Language materials, printed)
Killer customer care : = how to provide five star service that will double and triple your profits /
by:
(Language materials, printed)
Total access : = giving customers what they want in an anytime, anywhere world /
by:
(Language materials, printed)
The innovator's solution : = creating and sustaining successful growth /
by:
(Language materials, printed)
Executive's guide to knowledge management : = the last competitive advantage /
by:
(Language materials, printed)
The innovator's dilemma : = the revolutionary book that will change the way you do business /
by:
(Language materials, printed)
Turning lost customers into gold = --and the art of achieving zero defections /
by:
(Electronic resources)
The Northbound train = finding the purpose, setting the direction, shaping the destiny of your organization /
by:
(Electronic resources)
Knock your socks off answers = solving customer nightmares & soothing nightmare customers /
by:
(Electronic resources)
Secret service : = hidden systems that deliver unforgettable customer service /
by:
(Language materials, printed)
The brave new service strategy : = aligning customer relationships, market strategies, and business structures /
by:
(Language materials, printed)
Driving customer equity : = how customer lifetime value is reshaping corporate strategy /
by:
(Language materials, printed)
Super service = seven keys to delivering great customer service even when you don't feel like it : even when they don't deserve it /
by:
(Language materials, printed)
50 powerful ways to win new customers = fast, simple, inexpensive, profitable, and proven ideas you can use starting today! /
by:
(Language materials, printed)
Just say yes! = extreme customer service-- How to give it! How to get it! /
by:
(Language materials, printed)
Delivering customer service = a practical guide to managing successful customer relationships /
by:
(Language materials, printed)
The brave new service strategy = aligning customer relationships, market strategies, and business structures /
by:
(Language materials, printed)
A complaint is a gift = using customer feedback as a strategic tool /
by:
(Language materials, printed)
The innovator's dilemma = when new technologies cause great firms to fail /
by:
(Language materials, printed)
The Arthur Andersen guide to talking with your customers = what they will tell you about your business (when you ask the right questions) /
by:
(Language materials, printed)
IMC, the next generation = five steps for delivering value and measuring returns using marketing communication /
by:
(Language materials, printed)
The buzz = 50 little things that make a big difference to delivering world-class customer service /
by:
(Language materials, printed)
Global call centers = achieving outstanding customer service across cultures & time zones /
by:
(Language materials, printed)
Key account management in financial services = tools and techniques for building strong relationships with major clients /
by:
(Language materials, printed)
Strategic customer planning = how to develop and implement a strategic account plan /
by:
(Language materials, printed)
The ten demandments = rules to live by in the age of the demanding consumer /
by:
(Language materials, printed)
Perfect phrases for customer service = hundreds of tools, techniques, and scripts for handling any situation /
by:
(Language materials, printed)
Living supply chains : = how to mobilize the enterprise around delivering what your customers want /
by:
(Language materials, printed)
Services marketing : = integrating customer focus across the firm /
by:
(Language materials, printed)
The discipline of market leaders : = choose your customers, narrow your focus, dominate your market /
by:
(Language materials, printed)
The multichannel challenge : = integrating customer experiences for profit /
by:
(Language materials, printed)
The future of competition : = co-creating unique value with customers /
by:
(Language materials, printed)
Innovative quick response programs in logistics and supply chain management
by:
(Language materials, printed)
Customer service intelligence = perspectives for human resources and training /
by:
(Language materials, printed)
The evolution of integrated marketing communications : = the customer-driven marketplace /
by:
(Language materials, printed)
Integrating performance and budgets : = the budget office of tomorrow /
by:
(Language materials, printed)
Implementation and integration of information systems in the service sector
by:
(Electronic resources)
Using information to develop a culture of customer centricity = customer centricity, analytics, and information utilization /
by:
(Electronic resources)
Design like Apple = seven principles for creating insanely great products, services, and experiences /
by:
(Electronic resources)
Service-Ability = create a customer centric culture and achieve competitive advantage /
by:
(Electronic resources)
You've been framed = how to reframe your wealth management business and renew client relationships /
by:
(Electronic resources)
Strategic customer service = managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
by:
(Electronic resources)
Exploring omnichannel retailing = common expectations and diverse realities /
by:
(Electronic resources)
Services marketing : = integrating customer focus across the firm /
by:
(Language materials, printed)
The reign of the customer = customer-centric approaches to improving satisfaction /
by:
(Electronic resources)
Hedonism, utilitarianism, and consumer behavior = exploring the consequences of customer orientation /
by:
(Electronic resources)
Managing customer-contact service employees by implementing transformational leadership.
by:
(Electronic resources)
Customer success management = helping business customers achieve their goals /
by:
(Electronic resources)
The Brandpromise = how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success! /
by:
(Electronic resources)
The power to predict = how real-time businesses anticipate customer needs, create opportunities, and beat the competition /
by:
(Electronic resources)
Care packages for your customers = an idea a week to enhance customer service /
by:
(Electronic resources)
Show more
Fewer
Subjects