Apologizing.

On apology / by: (Language materials, printed)

Crisis management by apology : = corporate response to allegations of wrongdoing / by: (Language materials, printed)

I was wrong : = the meanings of apologies / by: (Language materials, printed)

Effective apology = mending fences, building bridges, and restoring trust / by: (Electronic resources)

The apology impulse = how the business world ruined sorry and why we can't stop saying it / by: (Electronic resources)

Linguistic politeness in Britain and Uruguay : = a contrastive study of requests and apologies / by: (Language materials, printed)

I was wrong = the meanings of apologies / by: (Language materials, printed)

The politics of official apologies by: (Electronic resources)

Corporations- Public relations.

Social interaction- Great Britain.

Spanish language- Grammar, Comparative

Spanish language- Social aspects- Uruguay.

Uruguay- Social life and customs.

Civil rights- History.- Australia

Reconciliation- Political aspects- New Zealand.

Ethics.

English language- Grammar, Comparative

Language and culture- Great Britain.

Corporate image.

Courtesy.

Civil rights- History.- New Zealand

Language and culture- Uruguay.

Apologizing.

Great Britain- Social life and customs.

Verontschuldiging

Public relations.

Social interaction- Uruguay.

Civil rights- History.- North America

Reconciliation- Political aspects- North America.

Business communication.

English language- Social aspects- Great Britain.

Speech acts (Linguistics)

Reconciliation- Political aspects- Australia.

Crisis management.

Customer relations.