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數位服務失誤
Overview
Works:
1 works in 1 publications in 1 languages
Titles
數位服務失誤與補償對企業員工的組織承諾與行為反應之影響 = = Impact of digital service failure and recovery on corporate employees of organizational commitment and responses /
by:
(Language materials, printed)
Subjects
EVLN
形成性模式
affective commitment
service recovery satisfactions
formative model
情感承諾
服務補償滿意度
digital service failure
數位服務失誤
affective event theory
情感事件理論
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