服務接觸
Overview
| Works: | 11 works in 4 publications in 4 languages | |
|---|---|---|
Titles
由服務傳送系統探討服務接觸、顧客消費後反應與顧客特徵關係之研究 = = Investigating the relationship of service encounter, customers’ post-consumption reactions and customer s’ characteristics through the service delivery system : an example of small business hotel : 以小型商務旅館為例 /
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泛舟活動之體驗與消費者反應之關係 = = The Relationship Between White-water Rafting Experience and Customer Reaction : The Flow Experience and Service Encounter Perspective : 沈浸理論及服務接觸之觀點 /
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服務接觸、體驗價值、顧客滿意度關聯性之研究 = = A Research on the Relationship Among Service Encounter Factors, Experiential Value and Customer Satisfaction : The Penghu Bed and Breakfast as an Example : 以澎湖民宿業為例 /
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觀光工廠顧客知覺真實性與顧客反應間關係之研究 = = A Study on the Relationship between Customer Perceived Authenticity and Customer Responses in Tourism Factory /
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員工誘發的奧客？連結第一線員工情緒發洩與顧客不當行為之探討 = = Induced dysfunctional customer ? linking an employee’s venting and dysfunctional customer behavior /
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服務業員工情緒表達與顧客滿意度及忠誠度之研究 = = The research of employee's emotional expression in service industry customer's satisfaction & loyalty : a case of hair care industry : 以美髮產業為例 /
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顧客旅程地圖的建構 : = 以顧客在腳底按摩店的服務體驗為例 = Constructing a customer journey map - An Example of customer experience at foot massage shops /
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沈浸前因與沈浸體驗對顧客滿意度之影響─以溯溪活動為例 = = The Influence of Flow Antecedents and Flow Experience on Customer Satisfaction─ An Example of River Tracing /
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顧客正面情感與服務關係影響因素之研究─以花蓮地區飯店餐廳為例 = = Factors Affecting Customer Positive Emotion and Service Relation-Restaurants in Hotel as Examples /
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Subjects