Customer services - Technological innovations.

High tech, high touch = library customer service through technology / by: (Electronic resources)

Innovation in the service economy = the new wealth of nations / by: (Electronic resources)

Artificial intelligence along the customer journey = a customer experience perspective / by: (Electronic resources)

Niche envy = marketing discrimination in the digital age / by: (Electronic resources)

The compliance business and its customers by: (Electronic resources)

Cases on managing e-services by: (Electronic resources)

Trends in e-business, e-services, and e-commerce : = impact of technology on goods, services, and business transactions / by: (Electronic resources)

Progressive trends in knowledge and system-based science for service innovation / by: (Electronic resources)

Digital technology in service encounters = effects on frontline employees and customer responses / by: (Electronic resources)

Public services (Libraries)- Technological innovations.

Small business- Computer networks.

Customer services- Management.

Customer services- Technological innovations.

Library Web sites.

Service industries- Technological innovations.

Marketing- Technological innovations.

BUSINESS & ECONOMICS / Customer Relations

Customer Relationship Management.

Libraries and the Internet.

Customer relations- Management

Consumer profiling.

Market segmentation.

Knowledge, Theory of.

Digital Marketing.

Electronic commerce.

Electronic commerce- Management.

System theory.

Innovation and Technology Management.

Artificial intelligence.

Consumer Behavior.