Call centers - Management.

Call Center customer relationship management : = handbook and study guide / by: (Language materials, printed)

Wake up your call center = how to be a better call center agent / by: (Electronic resources)

The real-time contact center / by: (Language materials, printed)

Global call centers = achieving outstanding customer service across cultures & time zones / by: (Electronic resources)

Bottom-line call center management = creating a culture of accountability and excellent customer service / by: (Language materials, printed)

Customer services- Management.

Call centers.

Call centers- Management.

Call centers- Computer network resources.

Customer services.

Customer relations.