Customer services - Management.
概要
| 作品: | 41 作品在 5 項出版品 5 種語言 | |
|---|---|---|
書目資訊
The knowledge-based organization : = four steps to increasing sales, profits, and market share /
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Developing and implementing a CRM strategy : = the integration of people, process and technology /
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Invented here = maximizing your organization's internal growth and profitability /
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How to manage the IT helpdesk = a guide for user support and call centre managers /
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Reaching the goal : = how managers improve a services business using Goldratt's theory of constraints /
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Digital technology in service encounters = effects on frontline employees and customer responses /
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The shape of things to come = seven imperatives for winning in the new world of business /
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Best face forward : = why companies must improve their service interfaces with customers /
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Invented here : = maximizing your organization's internal growth and profitability /
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Managing quality customer service = [a practical guide for establishing a service operation] /
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Value-based marketing for bottom-line success = 5 steps to creating customer value /
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Managing and motivating contact center employees = tools and techniques for inspiring outstanding performance from your frontline staff /
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