Benchmarking (Management).

Benchmarking customer service / by: (Language materials, printed)

Benchmarking for competitive advantage by: (Projected and video material)

If only we knew what we know : = the transfer of internal knowledge and best practice / by: (Language materials, printed)

Detail process charting : = speaking the language of process / by: (Language materials, printed)

Portfolio performance measurement and benchmarking by: (Electronic resources)

Performance measurement : = getting results / by: (Language materials, printed)

Investment analysis.

Industrial organization

Portfolio management.

Customer service.

Reengineering (Management).

Organizational effectiveness.

Performance.

Organizational learning.

Performance- Evaluation.

Competition.

Benchmarking (Management).

Communication in organizations.

Organization charts.

Knowledge management.