Customer services.
概要
| 作品: | 153 作品在 30 項出版品 30 種語言 | |
|---|---|---|
書目資訊
The buzz = 50 little things that make a big difference to delivering world-class customer service /
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Global call centers = achieving outstanding customer service across cultures & time zones /
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Information disparity = research and measurement challenges in an interconnected world /
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Living supply chains : = how to mobilize the enterprise around delivering what your customers want /
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The discipline of market leaders : = choose your customers, narrow your focus, dominate your market /
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Hedonism, utilitarianism, and consumer behavior = exploring the consequences of customer orientation /
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Servitization strategy = delivering customer-centric outcomes through business model innovation /
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Firing on all cylinders : = the service/quality system for high-powered corporate performance /
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Killer customer care : = how to provide five star service that will double and triple your profits /
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Service management and marketing : = a customer relationship management approach /
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The Northbound train = finding the purpose, setting the direction, shaping the destiny of your organization /
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Great customer connections : = simple psychological techniques that guarantee exceptional service /
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Customer service training 101 : = quick and easy techniques that get great results /
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The customer service activity book : = 50 activities for inspiring exceptional service /
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The brave new service strategy : = aligning customer relationships, market strategies, and business structures /
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Driving customer equity : = how customer lifetime value is reshaping corporate strategy /
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The Arthur Andersen guide to talking with your customers = what they will tell you about your business (when you ask the right questions) /
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IMC, the next generation = five steps for delivering value and measuring returns using marketing communication /
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Key account management in financial services = tools and techniques for building strong relationships with major clients /
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Strategic customer planning = how to develop and implement a strategic account plan /
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Deliver outstanding customer service = gain and retain customers and stay ahead of the competition /
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Excuses, excuses, excuses -- = for not delivering excellent customer service - and what should happen! /
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Excellence every day = make the daily choice-- inspire your employees and amaze your customers /
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Handbook of research on demand-driven web services : = theory, technologies, and applications /
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Design like Apple = seven principles for creating insanely great products, services, and experiences /
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Service-Ability = create a customer centric culture and achieve competitive advantage /
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The power to predict = how real-time businesses anticipate customer needs, create opportunities, and beat the competition /
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Managing customer-contact service employees by implementing transformational leadership.
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Service selling : = a guide to increasing sales and profits in consumer financial services /
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Delivering customer service : = how to win a competitive edge through managing customer relationships successfully /
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The innovator's dilemma : = the revolutionary book that will change the way you do business /
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Knock your socks off answers = solving customer nightmares & soothing nightmare customers /
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Super service = seven keys to delivering great customer service even when you don't feel like it : even when they don't deserve it /
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50 powerful ways to win new customers = fast, simple, inexpensive, profitable, and proven ideas you can use starting today! /
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Delivering customer service = a practical guide to managing successful customer relationships /
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The brave new service strategy = aligning customer relationships, market strategies, and business structures /
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Relationship marketing for competitive advantage = winning and keeping customers /
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The customer-centered enterprise = how IBM and other world-class companies achieve extraordinary results by putting customers first /
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Perfect phrases for customer service = hundreds of tools, techniques, and scripts for handling any situation /
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The evolution of integrated marketing communications : = the customer-driven marketplace /
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