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主題
Customer services - Quality control.
概要
作品:
9 作品在 0 項出版品 0 種語言
書目資訊
Making customer satisfaction happen : = a strategy for delighting customers /
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Service quality : = new directions in theory and practice /
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On great service : = a framework for action /
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Demystifying six sigma : = a company-wide approach to continuous improvement /
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(書目-語言資料,印刷品)
Clued in : = how to keep customers coming back again and again /
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Demystifying six sigma = a company-wide approach to continuous improvement /
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Innovation and quality improvement in service organizations
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Special issue on service excellence
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主題
Total quality management.
Six sigma (Quality control standard).
Customer services- Management- United States
Consumer behavior- Psychological aspects.
Six sigma (Quality control standard)
Organizational effectiveness- Management.
Customer services- Quality control.
Customer services- Evaluation.
Service industries- Quality control.
Consumer satisfaction.
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