Service industries - Quality control.

Deming's 14 points applied to services / by: (Language materials, printed)

Innovation and quality improvement in service organizations by: (Electronic resources)

Special issue on service excellence by: (Electronic resources)

Empowerment = HR strategies for service excellence / by: (Language materials, printed)

How to get things right = a guide to finding and fixing service delivery problems / by: (Electronic resources)

Service design and delivery by: (Electronic resources)

Customer services- Management.

Service industries- Management.

Operations Research/Decision Theory.

Services.

Management of Computing and Information Systems.

Knowledge Management.

Operations Management.

Customer services- Quality control.

Business Information Systems.

Deming, W. Edwards (William Edwards),

Service industries- Quality control.

Customer services.

Computer Science.

Popular Science in Business and Management.

Innovation/Technology Management.

Tourism Management.

Service industries.

Management/Business for Professionals.