Customer relations.
Overview
| Works: | 236 works in 50 publications in 50 languages | |
|---|---|---|
Titles
Making visitors mindful : = principles for creating quality sustainable visitor experiences through effective communication /
by:
(Language materials, printed)
The kindness revolution : = the company-wide culture shift that inspires phenomenal customer service /
by:
(Language materials, printed)
Great customer connections : = simple psychological techniques that guarantee exceptional service /
by:
(Language materials, printed)
Questions that sell : = the powerful process for discovering what your customer really wants /
by:
(Language materials, printed)
The Arthur Andersen guide to talking with your customers = what they will tell you about your business (when you ask the right questions) /
by:
(Electronic resources)
Loyalty.com = customer relationship management in the new era of Internet marketing /
by:
(Electronic resources)
Secrets of social media marketing : = how to use online conversations and customer communities to turbo-charge your business! /
by:
(Language materials, printed)
Handbook of research on consumerism in business and marketing : = concepts and practices /
by:
(Electronic resources)
Making visitors mindful : = principles for creating quality sustainable visitor experiences through effective communication /
by:
(Language materials, printed)
High performance sales organizations : = achieving competitive advantage in the global marketplace /
by:
(Language materials, printed)
Customer retention : = an integrated process for keeping your best customers /
by:
(Language materials, printed)
--and it tastes just like chicken : = endless retail sales and management success /
by:
(Language materials, printed)
High value, low cost : = how to create profitable customer delight /
by:
(Language materials, printed)
The knowledge-based organization : = four steps to increasing sales, profits, and market share /
by:
(Language materials, printed)
Accelerating customer relationships : = using CRM and relationship technologies /
by:
(Language materials, printed)
Customer service : = career success through customer satisfaction /
by:
(Language materials, printed)
Customer experience management : = a revolutionary approach to connecting with your customers /
by:
(Language materials, printed)
Call Center customer relationship management : = handbook and study guide /
by:
(Language materials, printed)
Loyalty.com : = customer relationship management in the new era of Internet marketing /
by:
(Language materials, printed)
Successful business models : = surefire ways to build a profitable business /
by:
(Language materials, printed)
The essential guide to knowledge management : = e-business and CRM applications /
by:
(Language materials, printed)
The one to one future : = building relationships one customer at a time /
by:
(Language materials, printed)
Total access : = giving customers what they want in an anytime, anywhere world /
by:
(Language materials, printed)
Performance driven CRM : = how to make your customer relationship management vision a reality /
by:
(Language materials, printed)
Customer equity : = building and managing relationships as valuable assets /
by:
(Language materials, printed)
The loyalty effect = the hidden force behind growth, profits, and lasting value /
by:
(Electronic resources)
Customer service training 101 : = quick and easy techniques that get great results /
by:
(Language materials, printed)
The behavioral advantage : = what the smartest, most successful companies do differently to win in the B2B arena /
by:
(Language materials, printed)
Conquering consumerspace : = marketing strategies for a branded world /
by:
(Language materials, printed)
HR from the heart : = inspiring stories and strategies for building the people side of great business /
by:
(Language materials, printed)
Customer-centric product definition : = the key to great product development /
by:
(Language materials, printed)
High performance sales organizations = achieving competitive advantage in the global marketplace /
by:
(Electronic resources)
Relationship marketing for competitive advantage = winning and keeping customers /
by:
(Electronic resources)
The customer-centered enterprise = how IBM and other world-class companies achieve extraordinary results by putting customers first /
by:
(Electronic resources)
Managing quality customer service = [a practical guide for establishing a service operation] /
by:
(Electronic resources)
Customer satisfaction = practical tools for building important relationships /
by:
(Electronic resources)
The new influencers : = a marketer's guide to the new social media /
by:
(Language materials, printed)
Nurturing customer relationships : = [a step-by-step process for growing clients by design] /
by:
(Language materials, printed)
Fundamentals of customer-focused management = competing through service /
by:
(Electronic resources)
Everyone is a customer = a proven method for measuring the value of every relationship in the era of collaborative business /
by:
(Electronic resources)
The ten demandments = rules to live by in the age of the demanding consumer /
by:
(Electronic resources)
Total access = giving customers what they want in an anytime, anywhere world /
by:
(Electronic resources)
Successful customer relationship marketing = new thinking, new strategies, new tools for getting closer to your customers /
by:
(Electronic resources)
HR from the heart = inspiring stories and strategies for building the people side of great business /
by:
(Electronic resources)
Think like your customer = a winning strategy to maximize sales by understanding how and why your customers buy /
by:
(Electronic resources)
The service pro = creating better, faster, and different customer experiences /
by:
(Electronic resources)
Learning points = 80 activities and actions for call center cervice excellence /
by:
(Electronic resources)
ProfitBrand = how to increase the profitability, accountability & sustainability of brands /
by:
(Electronic resources)
Sell the brand first : = how to sell your brand and create lasting customer loyalty /
by:
(Language materials, printed)
The intimate supply chain : = leveraging the supply chain to manage the customer experience /
by:
(Language materials, printed)
Satisfaction : = how every great company listens to the voice of the customer /
by:
(Language materials, printed)
Outside innovation : = how your customers will co-design your company's future /
by:
(Language materials, printed)
Managing customers as investments : = the strategic value of customers in the long run /
by:
(Language materials, printed)
The prime solution : = close the value gap, increase margins, and win the complex sale /
by:
(Language materials, printed)
The customer learning curve : = creating profits from marketing chaos /
by:
(Language materials, printed)
Enterprise one to one : = tools for competing in the interactive age /
by:
(Language materials, printed)
Customer satisfaction planning : = ensuring product quality and safety within your MRP/ERP systems /
by:
(Language materials, printed)
Customer knowledge management : = people, processes, and technology /
by:
(Language materials, printed)
Marketing 2.0 : = bridging the gap between seller and buyer through social media marketing /
by:
(Language materials, printed)
Open innovation in the financial services = growing through openness, flexibility and customer integration /
by:
(Language materials, printed)
Building routes to customers = proven strategies for profitable growth /
by:
(Language materials, printed)
Reputation transfer to enter new B-to-B markets = measuring and modelling approaches /
by:
(Language materials, printed)
Customer-centric knowledge management = concepts and applications /
by:
(Language materials, printed)
Systems thinking = from heresy to practice : public and private sector studies /
by:
(Electronic resources)
Using information to develop a culture of customer centricity = customer centricity, analytics, and information utilization /
by:
(Electronic resources)
What customers like about you = adding emotional value for service excellence and competitive advantage /
by:
(Electronic resources)
Customer-centric marketing = build relationships, create advocates, and influence your customers /
by:
(Electronic resources)
Fanatical prospecting : = the ultimate guide for starting sales conversations and filling the pipeline by leveraging social selling, telephone, email, and cold calling /
by:
(Electronic resources)
Business development = customer-oriented business development for successful companies /
by:
(Electronic resources)
Brand storytelling in the digital age = theories, practice and application /
by:
(Electronic resources)
The post-pandemic business playbook = customer-centric solutions to help your firm grow /
by:
(Electronic resources)
Customer obsession = how to acquire, retain, and grow customers in the new age of relationship marketing /
by:
(Electronic resources)
Integrating ERP, CRM, supply chain management, and smart materials /
by:
(Language materials, printed)
The reinventor's fieldbook : = tools for transforming your government /
by:
(Language materials, printed)
Turning lost customers into gold = --and the art of achieving zero defections /
by:
(Electronic resources)
Rethinking the sales force = redefining selling to create and capture customer value /
by:
(Electronic resources)
The loyalty effect : = the hidden force behind growth, profits, and lasting value /
by:
(Language materials, printed)
Loyalty rules! : = how today's leaders build lasting relationships /
by:
(Language materials, printed)
Driving customer equity : = how customer lifetime value is reshaping corporate strategy /
by:
(Language materials, printed)
Blogging for business : = everything you need to know and why you should care /
by:
(Language materials, printed)
Super service = seven keys to delivering great customer service even when you don't feel like it : even when they don't deserve it /
by:
(Electronic resources)
Logistics and fulfillment for e-business : = a practical guide to mastering back office functions for online commerce /
by:
(Language materials, printed)
The financial services marketing handbook = tactics and techniques that produce results /
by:
(Electronic resources)
Your client's story : = know your clients and the rest will follow /
by:
(Language materials, printed)
Mastering guerrilla marketing = 100 profit-producing insights you can take to the bank /
by:
(Electronic resources)
ValueSpace = winning the battle for market leadership : lessons from the world's most admired companies /
by:
(Electronic resources)
What's keeping your customers up at night? = close more deals by selling to your client's pain /
by:
(Electronic resources)
The future of competition : = co-creating unique value with customers /
by:
(Language materials, printed)
Customer obsession : = how to acquire, retain, and grow customers in the new age of relationship marketing /
by:
(Language materials, printed)
Operational excellence : = using lean six sigma to translate customer value through global supply chains /
by:
(Language materials, printed)
The power of two = how smart companies create win-win customer-supplier partnerships that outperform the competition /
by:
(Electronic resources)
Social media marketing = game theory and the emergence of collaboration /
by:
(Language materials, printed)
Advanced database marketing : = innovative methodologies and applications for managing customer relationships /
by:
(Language materials, printed)
Customer-centric marketing strategies = tools for building organizational performance /
by:
(Electronic resources)
Emotional labor in the 21st century : = diverse perspectives on the psychology of emotion regulation at work /
by:
(Language materials, printed)
Service-Ability = create a customer centric culture and achieve competitive advantage /
by:
(Electronic resources)
The art of client service : = the classic guide, updated for today's marketers and advertisers /
by:
(Electronic resources)
Winning in service markets = success through people, technology and strategy /
by:
(Electronic resources)
24 brand mantras = finding a place in the minds and hearts of consumers /
by:
(Electronic resources)
The intelligent marketer's guide to data privacy = the impact of big data on customer trust /
by:
(Electronic resources)
User experience is brand experience = the psychology behind successful digital products and services /
by:
(Electronic resources)
Hedonism, utilitarianism, and consumer behavior = exploring the consequences of customer orientation /
by:
(Electronic resources)
Digital customer experience engineering = strategies for creating effective digital experiences /
by:
(Electronic resources)
Providing a new perspective on understanding and measuring of customer inspiration
by:
(Electronic resources)
B2b customer engagement strategy = an introduction to managing customer experience /
by:
(Electronic resources)
Get noticed-- get referrals = build your client base and your business by making a name for yourself /
by:
(Electronic resources)
The Brandpromise = how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success! /
by:
(Electronic resources)
Sell the brand first = how to sell your brand and create lasting customer loyalty /
by:
(Electronic resources)
Care packages for your customers = an idea a week to enhance customer service /
by:
(Electronic resources)
How you do-- what you do = create service excellence that wins clients for life /
by:
(Electronic resources)
The new age of innovation = driving cocreated value through global networks /
by:
(Electronic resources)
Turn clicks into customers = proven marketing techniques for converting online traffic into revenue /
by:
(Electronic resources)
Mass customization and customer centricity = in honor of the contributions of Cipriano Forza /
by:
(Electronic resources)
Paradigm shift in business = critical appraisal of agile management practices /
by:
(Electronic resources)
Handbook of research on the interplay between service quality and customer delight
by:
(Electronic resources)
Promoting consumer engagement through emotional branding and sensory marketing
by:
(Electronic resources)
Valuing customer engagement = strategies to measure and maximize profitability /
by:
(Electronic resources)
Conflict management and leadership for managers = knowledge, skills, and processes to harness the power of rapid change /
by:
(Electronic resources)
Handbook of research on retailing techniques for optimal consumer engagement and experiences
by:
(Electronic resources)
Service encounters in tourism, events and hospitality : = staff perspectives /
by:
(Language materials, printed)
Connectability = 8 keys to building strong partnerships with your colleagues and your customers /
by:
(Electronic resources)
The experience = the 5 principles of Disney service and relationship excellence /
by:
(Electronic resources)
The retargeting playbook = how to turn web-window shoppers into customers /
by:
(Electronic resources)
Analyzing attachment and consumers' emotions = emerging research and opportunities /
by:
(Electronic resources)
Sustainable customer experience design : = co-creating experiences in events, tourism and hospitality /
by:
(Language materials, printed)
Integrating Erp, Crm, Supply Chain Management, and Smart Materials /
by:
(Language materials, printed)
Handbook of research on leveraging consumer psychology for effective customer engagement
by:
(Electronic resources)
The apology impulse = how the business world ruined sorry and why we can't stop saying it /
by:
(Electronic resources)
The journey mapping playbook : = a practical guide to preparing, facilitating and unlocking the value of customer journey mapping
by:
(Electronic resources)
Show more
Fewer
Subjects