Telephone etiquette.

Effective telephoning by: (Projected and video material)

Effective telephoning by: (Sound recordings, nonmusical performance)

Telephone skills = basics & beyond. by: (Projected and video material)

Telephone and helpdesk skills = a guide to professional English / by: (Electronic resources)

Telephone in business.

Popular Science, general.

Careers in Business and Mangagement.

Telephone etiquette.

Business communication.

Economics/Management Science.

Employees- Training of.

English language- Business English.