內部服務品質

內部服務品質對外部服務品質影響之探討 = = A Study of the Effect of Internal Service Quality on External Service Quality : Banking Industry as an Example : 以銀行業為例 / by: (Language materials, printed)

運用結構方程模式探討領導型態、組織學習、內部服務品質、知識管理、創新能力與組織績效之關係 = = Applying Structural Equation Modeling to Discuss the Relationship Between Leadership, Organization Learning, Internal Service Quality, Knowledge Management, Innovation and Organization Performance : An Empirical Study of Mobile Telecommunication : 以行動通訊產業為例 / by: (Language materials, printed)

內部服務品質對顧客滿意度影響之探討 = = A Study of the effect of internal service quality to customer satisfaction : An Empirical study of eastern local tax administration : 以東部地區地方稅務機關為例 / by: (Language materials, printed)

組織學習

領導型態

內部服務品質

顧客忠誠度

顧客滿意度

外部服務品質

知識管理

組織績效

創新能力

員工忠誠度

員工滿意度

結構方程模式