服務補救
概要
| 作品: | 10 作品在 1 項出版品 1 種語言 | |
|---|---|---|
書目資訊
服務失誤之補救效益與補救矛盾現象之探討 = = The Studies of Recovery Effectiveness on Service Failures and Recovery Paradox /
by:
(書目-語言資料,印刷品)
國際觀光旅館顧客忠誠度之研究 = = The Study of Customer Loyalty : An Empirical Study of an International Hotel in Hualien : 以花蓮某國際觀光旅館為例 /
by:
(書目-語言資料,印刷品)
顧客滿意失驗下之轉換意圖前置因素之研究 = = The Study of the Antecedents of Switching Intention under Discomfirmations of Customer Satisfaction /
by:
(書目-語言資料,印刷品)
主題