服務品質

服務品質知覺公平顧客滿意與購後意願之相關性研究 : = 以花蓮地區3C零售業為例 / by: (Language materials, printed)

品質機能展開技術在餐飲服務業的應用 = = An Application of Quality Function Deployment to the Food and Beverage Industry : An Empirical Study on The Prague Restaurant in Kaohsiung : 以高雄市布拉格西餐廳為例 / by: (Language materials, printed)

醫藥分業政策實施之服務品質研究 = = A study on service quality of Separation of Drug Dispensing from Medical Practice Policy : The Case of Hualien County : 以花蓮縣為例 / by: (Language materials, printed)

百貨公司服務品質、顧客滿意度、顧客忠誠度與消費者生活型態關係之研究 = = The Study of the Relationship between Service Quality, Customer Satisfaction, Customer Loyalty and Customer Life Style of Department Store in Taipei : 以台北市地區為例 / by: (Language materials, printed)

網路銀行客戶滿意度、忠誠度調查之實証研究 = = A Study of the Effect of Customer's Satisfaction and Customer's Loyalty on E-Banking : Fubon Bank as an Example : 以富邦銀行為例 / by: (Language materials, printed)

志工選擇志願服務機構行為之探討 / by: (Language materials, printed)

顧客導向、服務品質、顧客價值與顧客滿意度之關聯性研究 = = The research aimed to the relationship among consumer orientation, service quality, consumer value and consumer satisfaction : Take the International tourist hotels in Hualien for example : 以花蓮地區國際觀光旅館為例 / by: (Language materials, printed)

運用線性結構模式探討網路商店之服務品質、顧客滿意度、顧客忠誠度與消費者特性關係之研究 / by: (Language materials, printed)

運用線性結構模式探討行動通信業者客服中心忠誠度之研究 = = Applying Linear Structural Equation Models to Study the Customer Loyalty of Mobile Telecommunicatuon Call Center / by: (Language materials, printed)

神秘購物客於旅館電話訂房服務品質檢測之應用 = = The Application of Mystery Shopper in Measuring the Service Quality of Hotel Telephone Reservation : A case Study of a Resort Hotel : 以國內某渡假飯店為例 / by: (Language materials, printed)

運用線性結構模式探討服務品質、顧客滿意度、轉換成本與顧客忠誠度之關聯性 = = Applying Linear Structural Equation Models to Study the Influence of Service Quality, Customer Satisfaction and Switch Cost on Customer Loyalty : An Empirical Study of Taiwan Railway : 以台鐵東部幹線為例 / by: (Language materials, printed)

運用線性結構模式探討共同基金投資績效、服務品質、顧客滿意度、品牌權益對顧客忠誠度之影響 = = Applying Linear Structure Equation to discuss the influence of investment performance,service quality, customer satisfaction, and brand equity on customer loyalty in mutual fund / by: (Language materials, printed)

新聞電子報之服務品質衡量 = = The Service Quality Research of Electronic Newspaper / by: (Language materials, printed)

花蓮縣五星級觀光旅館遊客消費行為之研究 = = The Research of Consumer Behavior for International Five-Star Hotels in Hualien County / by: (Language materials, printed)

民宿旅客之消費行為探討 = = The Study of Home Stay Consumer Behavior in Hualien County : 以花蓮地區為例 / by: (Language materials, printed)

顧客網路瀏覽行為與網路購物行為之科技接受模式分析 = = The Technology Acceptance Model Analysis of Customer Online Browsing Behavior and Online Purchasing Behavior / by: (Language materials, printed)

加油站複合商店之研究 = = The Research on Multi-Convenience Stores of Gas Station : Take the Regular Chain G-Stores of Chinese Petroleum Corporation in Taoyuan County for example : 以桃園地區中油直營站為例 / by: (Language materials, printed)

監獄接見服務品質滿意度之探討 = = The Study of Service Quality of Reception for Prison : An Empirical Study in Taoyuang Country Prison : 以桃園區監獄為例 / by: (Language materials, printed)

「原住民新聞雜誌」服務品質之研究 = = An Empirical Study of Aboriginal News Magazine's Service Quality : The Perspective of Aboriginal Audience as An Example : 以原住民閱聽人觀點為例 / by: (Language materials, printed)

運用線性結構關係模式探討共同基金涉入程度、服務品質、投資績效、顧客滿意度、品牌權益、知覺風險對顧客忠誠度之影響 : = 以台灣投資信託產業貴賓級客戶為例 / by: (Language materials, printed)

運用結構方程式模型探討服務品質、捐血動機、捐血滿意度與捐血忠誠度之關係 = = Applying Structural Equation Modeling to Study the Influence of Service Quality, Donor Motive, Donor Satisfaction on Donor Loyalty : An Empirical Study of Hualien Blood Center : 以花蓮捐血中心為例 / by: (Language materials, printed)

探討壽險要保人投保行為之研究 = = The study of policyholder insures behavior in life industry / by: (Language materials, printed)

運用結構方程模式探討品牌權益、服務品質、關係品質、知覺風險與顧客忠誠度之關係 = = Applying Structural Equation Model to Study the Influence of Brand Equity, Service Quality, Relationship Quality, Perceived Risk and Customer Loyalty : An Empirical Study of Security Industry in Taiwan : 以台灣證券業為例 / by: (Language materials, printed)

影響北臺灣大樓住戶消防工程設備品牌權益關係之研究 = = The Study of Affecting Factors of Fire Control Constructions and Equipments in Northern Taiwan / by: (Language materials, printed)

影響台灣地區遊客對香港迪士尼樂園顧客忠誠度關係之研究 = = The Study of the Effects to Customer Loyalty in Taiwan of Hong Kong Disneyland / by: (Language materials, printed)

探討軍事工程服務品質與顧客滿意度關係 = = An in-Depth Discussion of Relationship between The Service Quality of Army Construction and Customer Satisfaction : An Empirical Study of the Eastern Air Force Base of ROC : 以東部空軍基地為例 / by: (Language materials, printed)

運用結構方程模式探討品牌權益、服務品質、顧客滿意度、關係品質與顧客忠誠度之關係 = = Applying Structural Equation Modeling to Study the Relationship among Brand Equity, Service Quality, Customer Satisfaction, Relationship Quality, and Customer Loyalty : An Empirical Study of Petrol Stations in Taoyuan : 以桃園縣加油站為例 / by: (Language materials, printed)

電信網路業之服務品質、顧客滿意度與顧客忠誠度關係之研究 = = The Research of Relationship among Service Quality, Customer Satisfaction, and Customer Loyalty in Telecommunication & ISP Business : An Empirical Study of Individual Subscribers Marketin Taiwan : 以台灣個人用戶市場為例 / by: (Language materials, printed)

運用結構方程模式探討咖啡連鎖店服務品質、感受價值、品牌權益、顧客滿意度、顧客忠誠度關係之研究 = = Applying Structural Equation Modeling to Study the Relationship among Service Quality, perceived value, Brand Equity, Customer Satisfaction, and Customer Loyalty : An Empirical Study of chain coffee shop in Taipei : 以台北市咖啡連鎖店為例 / by: (Language materials, printed)

運用結構方程模式探討服務品質、顧客滿意度、品牌權益、關係品質與顧客忠誠度之關係 = = Applying Structural Equation Model to Study the Influence of Service Quality, Customer Satisfaction, Brand Equity, Relationship Quality and Customer Loyalty : An Empirical Study of Preschool Education in Taoyuan : 以桃園縣幼教業為例 / by: (Language materials, printed)

顧客自發行為影響模式之探討 = = The study of Customer Voluntary performance model : An Empirical Study of Banking Industry in Taiwan : 以台灣銀行業財富管理部門為例 / by: (Language materials, printed)

運用結構方程模式探討產品品質、服務品質、顧客滿意度、商店形象與顧客忠誠度之關係 = = Applying Structural Equation Model to Study the Influence of Product Quality, Service Quality, Customer Satisfaction, Store Image and Customer Loyalty : An Empirical Study of Coffee Industy in Taiwan : 以咖啡連鎖店為例 / by: (Language materials, printed)

影響台灣地區汽車修理業顧客忠誠度關係之研究 = = The Study of the Effects to Customer Loyalty of Car Service Industry in Taiwan / by: (Language materials, printed)

運用結構方程模式探討服務品質、品牌權益、顧客價值、關係品質對顧客忠誠度之影響 = = Appling Structural Equation Modeling to Study How Service Quality, Brand Equity, Customer Value, and Relationship Quality to Influence Customer Loyalty : Take Taiwan Mobile Telecommunication Industry as An Example : 以台灣行動電信市場為例 / by: (Language materials, printed)

運用結構方程模式探討知覺風險、服務品質、滿意度、信任及承諾之關係 = = Appling Structural Equation Modeling to Study the Relationship among Perceived Risk, Service Quality, Satisfaction, Trust, and Commitment : Take Catering Service Industry of Eastern Taiwan as An Example : 台灣東部地區團膳業為例 / by: (Language materials, printed)

以關聯性服務為基礎之QoS計算與網路服務組合 = = Service Dependency Driven QoS Computation for Web Services Composition / by: (Language materials, printed)

異質性家庭網路應用之可適性服務品質管理 = = Adaptive QoS Management in Heterogeneous Home Network Applications / by: (Language materials, printed)

移動隨意網路下植基於群播路由一種具有能源效率之基因演算法 = = A Genetic Algorithm for Energy-Efficient based Multicast Routing on MANETs / by: (Language materials, printed)

影響加油站顧客忠誠度因素之探討 = = The Impact Factors on Customer Loyalty in Retail Gas Industry : An Empirical Study of Service Stations in Taipei Metropolitan : 以台北地區加油站為例 / by: (Language materials, printed)

銀行信用貸款業務之顧客自發行為研究 = = The Study of Customer Voluntary Performance on Consumer Credit Loan of Banking / by: (Language materials, printed)

臺灣消費者汽車購前評估之研究 = = The Study of Pre-Purchase Evaluation of Purchasing Vehicle for Taiwan Consumers / by: (Language materials, printed)

台灣證券商顧客自發行為之研究 = = The Study of Customer Voluntary Performance : An Empirical Study of Security Industry in Taiwan / by: (Language materials, printed)

競爭醫院間門診病人自發行為之研究 = = An Investigation of Outpatients' Voluntary Performance among Competitive Hospitals : A study of two Medical Centers in Taipei : 以台北市二家醫學中心為例 / by: (Language materials, printed)

探討供公眾使用建築物會消防之顧客自發行為影響 = = The study of Customer Voluntary performance the fire controlsafety facility : The research area covered was Taoyuan County : 以桃園地區為例 / by: (Language materials, printed)

探討網站特性、服務品質、知覺價值、關係品質與顧客忠誠度之關係 = = The Study of the Relationship among Web Site Characters, Service Quality, Perceived Value, Relationship Quality and Customer Loyalty : An Empirical Study of Hi-Tech Information Intelligence Industry in Taiwan : 以台灣地區資訊產業情報機構的資料庫會員制為例 / by: (Language materials, printed)

影響病人忠誠度之研究 = = The Study of Influencing Factors of Patient's Loyalty / by: (Language materials, printed)

探討國內ERP使用者之顧客忠誠度 = = The Study of Customer Loyalty of ERP Users in Taiwan / by: (Language materials, printed)

網路商店購物顧客自發行為之研究 = = The Study of Customer Voluntary Performance for Internet Shopping / by: (Language materials, printed)

知覺價格、知覺價值與知覺服務品質對消費者滿意度與再購意願影響之研究 : = 以花蓮地區觀光飯店為例 / by: (Language materials, printed)

影響溫泉遊憩區顧客滿意度與口碑傳播意向之研究 = = The Study of the Effects to Customer Satisfaction and Word-of-Mouth Intention of Hot Springs Recreation in Hualien : 以花蓮地區溫泉業為例 / by: (Language materials, printed)

影響顧客自發行為之研究 = = The Study of Affecting Factors on Customer Voluntary Performance : An Empirical Study of Chunghwa Telecom ADSL in Northern Taiwan : 以北部地區中華電信ADSL為例 / by: (Language materials, printed)

醫療顧客自發行為之研究 = = The Study of Medical Customer Voluntary Performance : An Empirical Study of Hospital Industry in Hualien : 以花蓮地區醫院為例 / by: (Language materials, printed)

影響資訊諮詢顧問公司客戶自發行為之研究 = = The Study Of Influence Factors Customer Voluntary Performance For Information Systems Consultant Firms / by: (Language materials, printed)

美容沙龍業之顧客忠誠度分析 = = The Study of the Customer Loyalty for the Beauty Saloon Industry / by: (Language materials, printed)

影響壽險業臨櫃客服中心顧客滿意因素之研究 = = The Study of Influence Factors of Customer Satisfaction in the Life Insurance Walk-in Customer Service Center / by: (Language materials, printed)

投資型保險商品顧客再購意圖之研究 = = The Study of the Effects to Repurchase Intention in Investment Products : An Empirical Research of Fubon life Assurance Company : 以富邦人壽為例 / by: (Language materials, printed)

IEEE 802.16寬頻存取系統中新穎的服務品質排程策略 = = A Novel QoS Scheduling Approaches for IEEE 802.16 BWA Systems / by: (Language materials, printed)

移動式隨意無線網路的多重約束服務品質路由選徑通信協定 = = Multi-Constrained QoS Routing Protocols in Mobile Ad Hoc Networks / by: (Language materials, printed)

以資料包絡分析法及服務滿意度問卷評估醫療院所績效 = = Evaluation of Hospital performance By Data Envelopment Analysis and Service Satisfaction Questionnaire / by: (Language materials, printed)

網路商店之使用意圖探討 = = A Study on the Intenrion to Use Online Store / by: (Language materials, printed)

空軍後勤資訊系統使用行為之探討 = = A Study of Use Behavior of ROCAF's DLIMS / by: (Language materials, printed)

企業形象對消費者行為意向影響關係之探究 = = A Study of the Influence Relationship about Corporate Image toward Customer Intention : Culture Value as a Moderating Variable : 以文化價值觀為調節變項 / by: (Language materials, printed)

網路銀行之顧客滿意度及行為意圖研究 = = Study on the Relationship of Customer Satisfaction of Internet Bank and Behavioral Intention : A Domestic Bank as the Example : 以國內某銀行為例 / by: (Language materials, printed)

購物網站系統成功因素探討 = = Success Factors of Online Shopping Site : "books.com.tw" as Example : 以博客來網路書店為例 / by: (Language materials, printed)

花蓮地區國中文理補習班顧客忠誠前置因素之研究 = = The Antecedents of Customer Loyalty : An Empirical Study of Cram Schools of Junior High Schools in Hualien Region / by: (Language materials, printed)

網路線上學習之顧客滿意度及使用意圖研究 = = A study on the customer satisfaction and using intention of e-learning / by: (Language materials, printed)

旅遊網站持續使用意圖之研究 = = A study on the continuous using intention of traveling website / by: (Language materials, printed)

行動電話客戶辦理號碼可攜服務影響因素之研究 = = A study of influencing factors on application for MNP（mobile number portability）by mobile phone subscribers / by: (Language materials, printed)

提升臨櫃服務品質策略之研究 = = Quality improving strategies of the encounter service : A case study of CHT - ETBO : 以中華電信台北東區營運處為例 / by: (Language materials, printed)

服務品質與專業能力對顧客忠誠度之影響－以基層醫療院所為例 = = The influence of Service Quality and Professional competence TO Customer Loyalty － The Case of Clinics / by: (Language materials, printed)

網路服務品質及其結果變數之探討:以某網路銀行為例 = = E-Service Quality and Its Consequences: An E-Banking as an Example / by: (Language materials, printed)

下一代SIP網路應用之MIH換手策略研究 = = Media-Independent Handover Mechanism for SIP-based Next Generation Network (NGN) / by: (Language materials, printed)

異質網路服務品質之智慧學習多重代理人機制 = = Multi-agent Intelligent Learning Mechanism for QoS in Heterogeneous Networks / by: (Language materials, printed)

感知網路應用之可調適跨層式服務品質機制 = = Adaptive Cross-layer QoS Mechanism for Cognitive Network Applications / by: (Language materials, printed)

感知無線電於干擾溫度限制下之跨層設計方法 = = Cross-layer design method for cognitive radio under interference temperature constraints / by: (Language materials, printed)

應用於IEEE 802.16之排程演算法設計 = = A Design of Scheduling Algorithm for IEEE 802.16 / by: (Language materials, printed)

探討服務品質對於行動通訊業者之顧客忠誠度的影響程度 / by: (Language materials, printed)

金融機構專業知識與關係品質對顧客再臨意願影響之研究 = = Studies on the effect of customers' willingness to repurchase with expertise and relationship quality in financial institutions / by: (Language materials, printed)

教育服務品質前因後果之研究 = = A Study on the Antecedents and Consequences of Educational Service Quality：A National University as an Example : 以某國立大學為例 / by: (Language materials, printed)

第一線服務業員工服務破壞行為前因後果之研究-以飯店業為例 = = A Study on Sabotage Behavior of Frontline Employees and its Antecedents and Outcomes- An Example of Hotel Industry / by: (Language materials, printed)

車險產業之服務品質、顧客滿意度與再購意願關係之研究 = = A Study on the Relationship among Service Quality , Customer Satisfaction and Repurchase Intention In Vehicles Insurance Industury: Price sensitivity as a Moderator : 以價格敏感度為調節變數 / by: (Language materials, printed)

創新資訊產品服務品質評估-以中O電信公司台灣北區企業客戶為例 = = A Study of Service Quality Evaluation for Innovation Information Product ─An Example of Northern Taiwan Enterprise Customer of A Telecom Company / by: (Language materials, printed)

網路分析法運用於財富管理之服務品質 = = ANP Applied to Service Quality Wealth Management / by: (Language materials, printed)

雲端運算環境之高品質多媒體服務設計 = = High-Quality Multimedia Applications over Cloud Computing / by: (Language materials, printed)

影響托兒所顧客忠誠度之因素分析 = = Analysis the Factor of Affecting Customer Loyalty at the Preschool: A case of the Public Preschool and the Privatized Public Preschool in Hualien County : 以花蓮縣公立托兒所與公辦民營托兒所為例 / by: (Language materials, printed)

臺北市計程車客運服務業(派遣車隊)服務品質評鑑計畫 / by: (Language materials, printed)

休閒效益與路跑活動滿意度對再參賽意願之關聯性研究 = = Studies on the Relationships from Leisure Benefits and Satisfaction of Road Races to Re-participation Intention / by: (Language materials, printed)

影響顧客行為前置因素之研究─以臺灣民宿產業為例 = = The Study of Antecedents of Influencing Consumer Behavior –An Empirical Study of B & B in Taiwan by: (Language materials, printed)

臺北市計程車客運服務業(派遣車隊)服務品質評鑑計畫定案報告 / by: (Language materials, printed)

服務品質、顧客滿意度與顧客忠誠度之研究 : = 以醫療業為例 = An Empirical Study of the Relationships of Service Quality, Customer Satisfaction and Customer Loyalty : The Case of Medical Service Industry / by: (Language materials, printed)

服務品質、顧客滿意與顧客忠誠類型關係之研究 : = 以美崙觀光酒廠為例 = Study on the Relations among Service Quality, Customer Satisfaction and Customer Loyalty Types : Using Hualien Distillery as an Example / by: (Language materials, printed)

認知有用、認知價值與服務品質對信用卡忠誠度之關聯性研究： = 滿意度為中介變數 = Studies on the Relationships between Credit Card Loyalty and Perceived Usefulness, Perceived Value, Service Quality under a Mediator of Satisfaction / by: (Language materials, printed)

線上學習平台之使用意圖 : = 以成長需求為調節變數 = A study on the use intention of e-learning platform: growth need as a moderator / by: (Language materials, printed)

服務品質、產品品質與顧客期望對滿意度關聯性之研究 : = 國軍餐廳為例 = Studies on the relationships in customer expectation for satisfaction through service quality and product quality : a case of Military restaant / by: (Language materials, printed)

網路切片與排程演算法於 NS3上的實作 = = Network slicing and packet scheduling algorithm on NS3 / by: (Language materials, printed)

團體旅遊服務品質、服務補救、顧客滿意度與忠誠度關係之研究 = = A study on the relationships among service quality, service recovery, customer satisfaction and loyalty in group package tour / by: (Language materials, printed)

運用KANO二維品質模式與重要度探討服務品質對商場之影響 : = 以花蓮某商場為例 = Application of KANO model and importance to explore service quality improvement strategy on shopping malls ─ a case study of a shopping mall in Hualien / by: (Language materials, printed)

探討動物醫院之服務品質及專業程度對飼主滿意度的影響 : = 以寵物疾病嚴重程度為調節變項 = Exploring the influence of service quality and professionalism of animal hospitals on breeder satisfaction - Pet disease severity as the moderator / by: (Language materials, printed)

考量服務品質之捷運系統績效分析 = = Incorporating service quality measurement into the operational performance analysis of MRT systems in Taiwan / by: (Language materials, printed)

顧客旅程地圖的建構 : = 以顧客在腳底按摩店的服務體驗為例 = Constructing a customer journey map - An Example of customer experience at foot massage shops / by: (Language materials, printed)

探討長照機構住民機構服務品質評估及醫療服務利用之影響因素 = = Exploring the determinants of service quality evaluation and medical services utilization by Long-Term Care institution residents / by: (Language materials, printed)

網路訂房系統服務品質、知覺易用與網路口碑對使用意願影響之研究 : = 以態度為中介 = Studies on the effect of service quality, perceived ease of use, and the electronic word of mouth on the willingness to use the online hotel booking platform - Attitude as a mediator / by: (Language materials, printed)

顧客體驗、服務品質、顧客信任、知覺風險、顧客知覺價值對消費者行為之研究 = = A study on customer experience, service quality, customer trust, perceived risk and customer perceived value on consumer behavior / by: (Language materials, printed)

中小企業對授信往來銀行之顧客忠誠研究 = = The Study on Customer Loyalty of Correspondent Credit Banks in SMEs / by: (Language materials, printed)