服務業 - 管理

魔術師給服務業的26個啟發 : = 讓顧客驚奇的藝術 / by: (Language materials, printed)

服務業的經營策略 / by: (Language materials, printed)

服務標準差管理 : = 服務作業品質最小變異管理 / by: (Language materials, printed)

旅館勝經 : = 一年回收.兩年賺一億的魔法書 / by: (Language materials, printed)

嗨!專業出擊50招 / by: (Language materials, printed)

服務行銷管理 / by: (Language materials, printed)

服務業經營要訣 / by: (Language materials, printed)

服務管理 / by: (Language materials, printed)

服務業的行銷與管理 / by: (Language materials, printed)

服務行銷與管理 / by: (Language materials, printed)

服務業作業管理 / by: (Language materials, printed)

服務業營運管理 / by: (Language materials, printed)

顧客服務最佳行銷方法 : = 你的顧客是誰?如何爭取?如何行銷?...這裡有數不盡好用的方法 / by: (Language materials, printed)

服務管理 : = 以創造競爭優勢 / by: (Language materials, printed)

服務產品設計 / by: (Language materials, printed)

服務管理 = = Service management / by: (Language materials, printed)

服務業經營 = = Service marketing : 理論探討&個案研究 / by: (Language materials, printed)

服務行銷與管理 = = Service marketing and management : 亞太案例.本土思維 / by: (Language materials, printed)

服務決勝負 : = 從IKEA等歐美標竿企業,學習服務經濟時代的競爭力 / by: (Language materials, printed)

服務管理 = = Service management / by: (Language materials, printed)

不平凡的服務 : = 打敗競爭者的唯一方式 / by: (Language materials, printed)

對手無法複製的服務 = = Developing new services : incorporating the voice of the customer into strategic service development : 以顧客心聲訂定策略性服務的發展 / by: (Language materials, printed)

服務業系統設計與作業管理 = = Competing in service area / by: (Language materials, printed)

服務業行銷與管理 = = Service marketing and management : 服務策略、實務經營、與本土案例 / by: (Language materials, printed)

服務業的品質管理 / . 下 by: (Language materials, printed)

服務業的品質管理 / . 上 by: (Language materials, printed)

服務業管理 / by: (Language materials, printed)

服務業行銷與管理 : = 服務策略、實務經營、與本土案例 / by: (Language materials, printed)

服務營銷學教程 / by: (Language materials, printed)

現代服務管理理論與實踐 = = Theory and practice of modern service management / by: (Language materials, printed)