顧客關係管理

情緒行銷 / by: (Language materials, printed)

企業對顧客關係管理的認知、策略與執行之探索性研究 / by: (Language materials, printed)

我國銀行業發展顧客關係管理導向的電子商務策略探討 / by: (Language materials, printed)

活力客服 : = 打造人性化的客服中心 / by: (Language materials, printed)

顧客說了就算 : = 決定企業未來的六大成功模式 / by: (Language materials, printed)

顧客服務創新價值 = = Innovative value of customer service : 如何做好服務品質 / by: (Language materials, printed)

顧客管理雙贏法則 : = 知識管理與顧客關係的建立 / by: (Language materials, printed)

價格最大化 / by: (Language materials, printed)

有效的電子郵件行銷 / by: (Language materials, printed)

客訴處理Just Do It / . 實戰輯 by: (Language materials, printed)

危機終結一點通 / . 謀略輯 by: (Language materials, printed)

顧客滿意So Easy / . 實戰輯 by: (Language materials, printed)

顧客滿意百分百 / . 謀略輯 by: (Language materials, printed)

客訴處理零缺點 / . 謀略輯 by: (Language materials, printed)

危機終結Trust Me / . 實戰輯 by: (Language materials, printed)

服務業的行銷與管理 / by: (Language materials, printed)

服務行銷 = = Service marketing / by: (Language materials, printed)

顧客大反擊 : = 顧客主導關係取代顧客關係管理 / by: (Language materials, printed)

7秒半抓住顧客口袋 / by: (Language materials, printed)

忠誠度法則 : = 企業創造長期競爭優勢與獲利的六大關鍵 / by: (Language materials, printed)

客滿的56種方法 / by: (Language materials, printed)

服務業的行銷妙招 = = 250 Marketing tips of retailing / by: (Language materials, printed)

顧客關係管理 : = 整合行銷策略與資訊科技 / by: (Language materials, printed)

你才是最棒的 = = You are the best the Asvantages of a Top Sales / by: (Language materials, printed)

服務決勝負 : = 從IKEA等歐美標竿企業,學習服務經濟時代的競爭力 / by: (Language materials, printed)

搞定你的客戶 : = 銷售達人的39個獨門撇步 / by: (Language materials, printed)

服務管理 / by: (Language materials, printed)

行銷,從說故事開始 / by: (Language materials, printed)

有專業不必靠關係 : = 面對客戶該做的54件事 / by: (Language materials, printed)

服務就是投資 / by: (Language materials, printed)

捉住你的客戶 / by: (Language materials, printed)

做得越好死得越快 / by: (Language materials, printed)

你就是品牌 = = Branding yourself : 用服務打造你的品牌 / by: (Language materials, printed)

賣魚賣到全世界都知道 / by: (Language materials, printed)

從顧客權益面探討我國電子化政府顧客關係管理之推展 = = Building Effective Customer Relationship Management for Electronic Government : A Customer Equity Perspective / by: (Language materials, printed)

從顧客資本探討台灣地區旅館業的顧客關係管理推展 = = Building An Effective Customer Relationship Management for Taiwan's Hotel Industry : A Customer Capital Perspective / by: (Language materials, printed)

線上學習對我國企業內部學習效益之研究 = = A Study of On-line Learning Performance on Enterprise Internal Learning / by: (Language materials, printed)

一對一經理人 : = 21世紀行銷的藍海策略 / by: (Language materials, printed)

經營不求人 : = 顧客永遠第一 / by: (Language materials, printed)

品牌信仰力 : = 讓顧客成為信徒的14條上癮法則 / by: (Language materials, printed)

品牌的7塊拼圖 / by: (Language materials, printed)

讓顧客感動的服務 / by: (Language materials, printed)

不平凡的服務 : = 打敗競爭者的唯一方式 / by: (Language materials, printed)

創新服務行銷 = = Global competence : empower yourself : 開拓藍海商機 / by: (Language materials, printed)

用愛經營顧客 / by: (Language materials, printed)

顧客服務管理 : = CRM實戰理論與實務 / by: (Language materials, printed)

服務贏家 = = Service winner : 建構系統化的服務競爭力 / by: (Language materials, printed)

就是要更好 : = 比差異、不如讓顧客更滿意 / by: (Language materials, printed)

我國電子化政府推動顧客關係管理之驅動因素探討 = = Customer Relationship Management Drivers for e-Government / by: (Language materials, printed)

影響台灣地區醫院導入顧客關係管理之因素探討 = = Factors Affecting the Adoption of Customer Relationship Management in Taiwan's Hospitals / by: (Language materials, printed)

留住顧客的250個方法 = = 250 ways keep customers comming Back / by: (Language materials, printed)

顧客服務心主張 = = Service from your heart : 服務業必勝的三十三個服務秘訣 / by: (Language materials, printed)

非品牌 : = 把「B計畫」變成「A計畫」 : 無行銷的行銷,非品牌的品牌,消費者接管一切的時代 / by: (Language materials, printed)

顧客的感謝信 : = 傾聽顧客真實的聲音,創造顧客成功 / by: (Language materials, printed)

高感性品牌行銷 / by: (Language materials, printed)

大構想 : = 重新找尋企業未來的生命力 / by: (Language materials, printed)

顧客關係管理深度解析 = = Customer relationship management insight : 運用科技執行以客戶為核心的行銷策略 / . II. ; 第二輯 by: (Language materials, printed)

顧客忠誠經營 : = 超越CS的服務行銷管理 / by: (Language materials, printed)

跟顧客搏感情 : = 街坊小店學來的顧客關係管理 / by: (Language materials, printed)

以客為尊成功法則 : = 以知識管理啟動客戶關係的七大步驟 / by: (Language materials, printed)

網路商店應用顧客關係管理之探討 / by: (Language materials, printed)

量販店之價值定位於關係結合策略配適之研究 / by: (Language materials, printed)

影響顧客關係管理機制之探討 = = The mechanism study of customer relationship management : experimental design : 實驗設計取向 / by: (Language materials, printed)

無線主宰 : = 顧客關係管理 / by: (Language materials, printed)

價值連城 : = 師法全球頂尖企業、打贏市場領導權之戰 / by: (Language materials, printed)

客服信函 / by: (Language materials, printed)

行銷7式 : = 單挑顧客的七大致勝絕招 / by: (Language materials, printed)

收買忠誠 : = 網路行銷時代的顧客關係管理 / by: (Language materials, printed)

服務經濟大時代 : = 強化全球競爭優勢的顧客服務管理 / by: (Language materials, printed)

極簡式行銷 / by: (Language materials, printed)

網路消費者法則 : = 楊致遠、安迪.葛洛夫、麥克.彭博等十位網路菁英的觀察與解讀 / by: (Language materials, printed)

穿上顧客的鞋子 : = POS非常服務給您非常成功 / by: (Language materials, printed)

全方位通路行銷 / by: (Language materials, printed)

圖解eCRM行銷 : = e時代行銷新趨勢 / by: (Language materials, printed)

超越景氣的顧客服務妙點子 / by: (Language materials, printed)

如魚得水 / by: (Language materials, printed)

CRM關鍵32堂課 : = Accenture管理顧問大師開講、教你做好客戶關係管理 / by: (Language materials, printed)

情緒時代 : = 景氣,是情緒的產物 / by: (Language materials, printed)

顧客關係導向的電子化政府流程管理 = = Managing the Process-centered e-Government from the Perspective of Customer Relationship Management / by: (Language materials, printed)

金融業實施顧客關係管理對顧客忠誠度效應影響研究 = = The Effects of for Introducing Customer Relationship Management to Banking Industry on Customer Loyalty / by: (Language materials, printed)

服務管理 / by: (Language materials, printed)

完美的顧客關懷 / by: (Language materials, printed)

顧客關係管理 = = Customer relationship management / by: (Language materials, printed)

創造客戶價值的10堂課 / by: (Language materials, printed)

做顧客的問題解決專家 : = 成功建立顧客關係,輕鬆成交每筆生意 / by: (Language materials, printed)

抓住你的關鍵顧客 : = 評估顧客價值強化企業獲利的8大準則 / by: (Language materials, printed)

百萬業務員銷售秘訣 : = 成交專家教你完全掌握六大類潛在客戶 / by: (Language materials, printed)

顧客教你的10件事 : = 充分滿足顧客需求.提昇品牌忠誠度 / by: (Language materials, printed)

營銷經理 / by: (Language materials, printed)

從ERP、SCM、CRM到電子商務 / by: (Language materials, printed)

關係行銷 / by: (Language materials, printed)

服務行銷與管理 = = Service marketing and management / by: (Language materials, printed)

顧客關係輕鬆做 : = 藉由有效的顧客關係管理獲利 / by: (Language materials, printed)

效率客服 : = 客服中心的程序規劃 / by: (Language materials, printed)

激勵配方 : = 如何培養死忠顧客與賣命員工 / by: (Language materials, printed)

客戶關係管理手冊 : = 全面提升企業獲利的最佳經營指南 / by: (Language materials, printed)

贏在客服 : = 打造使命必達的顧客文化 / by: (Language materials, printed)

深耕顧客心 : = 十二種套牢顧客的創意秘訣 / by: (Language materials, printed)

貼近顧客 : = 同理心銷售技巧及實務演出 / by: (Language materials, printed)

企業獲利進階方案 : = 提昇顧客滿意、顧客忠誠和獲利方法 / by: (Language materials, printed)

顧客滿意經營的六大觀點 = = Viewpoints of customer satisfaction : 衛南陽談顧客滿意 / by: (Language materials, printed)

顧客導向的行銷企劃 : = 顧客滿意六階段基本功法 / by: (Language materials, printed)

瞄準頂尖業務 : = 躍昇頂端的53個觀念與行動法則 / by: (Language materials, printed)

通路創新革命 / by: (Language materials, printed)

如魚得水實戰篇 / by: (Language materials, printed)

顧客滿意新商品企劃 : = 講師手冊 / by: (Language materials, printed)

顧客經驗管理 : = 天衣無縫的整合式顧客經營 / by: (Language materials, printed)

金融業客服中心服務功能品質對顧客服務認知價值與行為意向之影響研究 = = The Effects of Functional Service Quality on Customer Perceived Value and Behavioral Intention in the Banking Services Call Center / by: (Language materials, printed)

探討銀行業導入顧客關係管理對顧客忠誠度之影響 = = The Effects of Introducing Customer Relationship Management to Banking Industry on Customer Loyalty : An Empirical Study of Internet Bank : 以網路銀行為例 / by: (Language materials, printed)

企業對企業一對一行銷 : = 當今經濟衝擊下的顧客關係管理策略 / by: (Language materials, printed)

從心行銷 : = 從滿意到愛慕的服務祕訣 / by: (Language materials, printed)

咖啡夢 : = 一家小店打敗Starbucks的傳奇故事 / by: (Language materials, printed)

顧客不會主動告訴你 / by: (Language materials, printed)

顧客服務最佳行銷方法 : = 你的顧客是誰?如何爭取?如何行銷?...這裡有數不盡好用的方法 / by: (Language materials, printed)

Email行銷基本教練 : = 量身訂做的時代來了 / by: (Language materials, printed)

體驗經濟時代 / by: (Language materials, printed)

消費者王朝 : = 與顧客共創價值 / by: (Language materials, printed)

銷售也有技巧 : = 業務人員必修百寶書 / by: (Language materials, printed)

IMC整合行銷傳播 : = 創造行銷價值、評估投資報酬的5大關鍵步驟 / by: (Language materials, printed)

魅力滿分 : = 掌握人際關係的10大關鍵態度,提升待人處世的頂尖智慧 / by: (Language materials, printed)

競速服務 : = 快速學習,提供超值服務給顧客的三大法則 / by: (Language materials, printed)

好口碑,大訂單! : = 建立口耳相傳的銷售網絡,拓展潛在客源的四大獲利策略 / by: (Language materials, printed)

戀愛高手CRM : = 就是要擄獲顧客的心 / by: (Language materials, printed)

服務業管理與行銷 / by: (Language materials, printed)

顧客關係管理實戰指南 / by: (Language materials, printed)

地獄來的顧客 : = 搞定難纏顧客的生存指南 / by: (Language materials, printed)

顧客 / by: (Language materials, printed)

忠誠度 : = 企業獲得利潤的基石 / by: (Language materials, printed)

黃金服務15秒 / by: (Language materials, printed)

一等e企業 : = 顧客主導的電子商業策略 / by: (Language materials, printed)

B2C網站之顧客初始信任構建 = = Building Customer Initial Trust in a B2C Website / by: (Language materials, printed)

顧客關係管理深度解析 = = Customer relationship management insight : 執行CRM的十四個關鍵議題 / by: (Language materials, printed)

深化顧客關係管理 / by: (Language materials, printed)

新經濟市場領袖 : = 如何成為顧客關係管理時代的贏家 / by: (Language materials, printed)

與客共舞 : = 麥當勞以客為尊的開店哲學 / by: (Language materials, printed)

誰偷了我的顧客? / by: (Language materials, printed)

換上顧客的腦袋 / by: (Language materials, printed)

無價行銷 / by: (Language materials, printed)

客戶關係管理立即上手 / by: (Language materials, printed)

花蝴蝶顧客 / by: (Language materials, printed)

用心成交 : = 提升說服力與人際關係技巧的成功銷售心法 / by: (Language materials, printed)

10步微笑4步開口 / by: (Language materials, printed)

一對一行銷 : = 企業對企業顧客關係管理 / by: (Language materials, printed)

顧客銀行 = = Customers are your valuable resources / by: (Language materials, printed)

顧客關係管理導向的網路花店網站構建 = = Building Customer Relationship Management Oriented Websites : A Study on the Online Flowers Shop in Taiwan / by: (Language materials, printed)

關係行銷 / by: (Language materials, printed)

深化顧客關係管理 : = 運用<關係管理科技>建構CRM系統 / by: (Language materials, printed)

服務行銷與管理 = = Service marketing and management : 亞太案例.本土思維 / by: (Language materials, printed)

顧客經驗管理 / by: (Language materials, printed)

引爆市場力 / by: (Language materials, printed)

7-EVELVEN抓得住顧客的心 / by: (Language materials, printed)

顧客關係管理 / by: (Language materials, printed)

客服一本通 : = 成功提供有效服務、培養死忠客戶99招 / by: (Language materials, printed)

行銷趨勢學之熱迷行銷 = = Fanatic marketing : 讓消費者樂於為你的品牌代言 / by: (Language materials, printed)

一分鐘顧客管理 / by: (Language materials, printed)

銷售之神的12 1/2真理 / by: (Language materials, printed)

圖解麥當勞的開店哲學 / by: (Language materials, printed)

趕羊就像帶客戶 : = 帶著顧客安心吃草的行銷觀念短劇 / by: (Language materials, printed)

部落格行銷 / by: (Language materials, printed)

服務管理 = = Service management / by: (Language materials, printed)

CRM戰略執行手冊 : = 解析執行顧客關係管理策略的七大關鍵步驟 / by: (Language materials, printed)

服務創新拴住顧客心 / by: (Language materials, printed)

感動服務 / by: (Language materials, printed)

服務業聖經 : = 顧客就是企業的上帝,顧客才是真正的老闆 / by: (Language materials, printed)

奧客不擋路 : = 遇見顧客時該想的12件事 / by: (Language materials, printed)

商業裸體革命 : = 部落格改變了做生意的方式,你怎麼辦? / by: (Language materials, printed)

抓住女性顧客的戀愛力行銷學 / by: (Language materials, printed)

危機服務 / by: (Language materials, printed)

顧客關係管理 : = 思維與技術 / by: (Language materials, printed)

用心打動你的顧客 : = TV購物頻道女王的推銷術 / by: (Language materials, printed)

讀懂商脈 = = The arteries of business / by: (Language materials, printed)

消失吧!奧客 : = 打通客服關節60招 / by: (Language materials, printed)

活廣告計分法 : = 一個問題,算出一個淨值,決定一家公司的未來 / by: (Language materials, printed)

老闆,我把冰淇淋變現金囉! : = 品質是業績的關鍵 / by: (Language materials, printed)

顧客關係管理 = = Theory and practice of customer relationship management : 理論與實務 / by: (Language materials, printed)

如何成為優秀店員 / by: (Language materials, printed)

整合性設計策略於使用者導向產品發展模式之建構 / by: (Language materials, printed)

顧客關係管理 = = Customer relationship management / by: (Language materials, printed)

顧客關係管理 : = 導論與應用 / by: (Language materials, printed)

體驗經濟時代 / by: (Language materials, printed)

跟老狐狸學銷售 / by: (Language materials, printed)

服務行銷與管理 / by: (Language materials, printed)

CRM與圖書館讀者服務 / by: (Language materials, printed)

顧客關係管理 = = Customer relationship management / by: (Language materials, printed)

這樣處理抱怨也不賴! = = Winning in the service : 從抱怨中練就黑帶級的服務力 / by: (Language materials, printed)

顧客關係管理動態能力與組織績效之關係探討: 以金融產業為例 = = The relationship between CRM Dynamic Capabilities and Organizational Performance in Banking / by: (Language materials, printed)

0元促銷!小店逆轉勝的時代 / by: (Language materials, printed)

打折不是萬靈丹! : = 來過一次就變熟客! / by: (Language materials, printed)

創新優質服務 / by: (Sound recordings, nonmusical performance)

利益行銷 : = 行銷不只是在拉關係和賣產品 / by: (Language materials, printed)

愛上大飯店 / by: (Language materials, printed)

會"聽話"才會賺到錢 : = 如何從顧客意見中增加業績、找到商機 / by: (Language materials, printed)

魔術師給服務業的26個啟發 : = 讓顧客驚奇的藝術 / by: (Language materials, printed)

精實服務 : = 生產、服務、消費端全面消除浪費,創造營利 / by: (Language materials, printed)

預見未來 : = 善用預測力,創造企業的競爭優勢 / by: (Language materials, printed)

銷售之神的99.5個解答 / by: (Language materials, printed)

新顧客滿意學 = = New customer satisfaction : e世紀的成功之道 / by: (Language materials, printed)

對手無法複製的服務 = = Developing new services : incorporating the voice of the customer into strategic service development : 以顧客心聲訂定策略性服務的發展 / by: (Language materials, printed)

顧客關係管理 : = 資料庫行銷方法之應用 / by: (Language materials, printed)

班加羅爾之虎 : = 印度科技新銳威普羅如何改寫全球競爭法則 / by: (Language materials, printed)

顧客服務管理 : = CRM實戰理論與實務 = Customer relationship management / by: (Language materials, printed)

銷售達人的39個獨門撇步 / by: (Language materials, printed)

關鍵10秒 : = 抓住顧客的心 / by: (Language materials, printed)

我國推展電子化政府的顧客關係管理之行為意圖探討 = = A Study on Behavioral Intention of Implementing Customer Relationship Management for Taiwan's e-Government / by: (Language materials, printed)

台灣標竿型大學的顧客關係管理導向校務e化效益探討 = = A Study on Customer Relationship Management-Centric e-Campus in Taiwan's Leading Universities / by: (Language materials, printed)

證券業客戶關係管理之研究 = = A Study of Customer Relationship Management of Securities Industry : A Case of Yuanta Core Pacific Securities : 以元大京華為例 / by: (Language materials, printed)

從顧客權益探討醫院顧客關係導向之流程管理效益 = = Exploiting Customer-centric Process Management in Taiwan's Hospital Industry : A Customer Equity Perspective / by: (Language materials, printed)

3天速成!成功銷售 : = 有效的銷售是企業成功的基礎 / by: (Language materials, printed)

健身俱樂部服務整體品質模式融合教練領導行為理論與服務價值模式的觀點 = = An empircal study of the total service quality model of fitness club combining trainer's leadership behaviors theory and perceived value model / by: (Language materials, printed)

服務業行銷 = = Services marketing : quality enhancement & value creation : 品質提昇與價值創造 / by: (Language materials, printed)

經營客戶的藝術 : = 專業業務一定要會的54件事 / by: (Language materials, printed)

服裝應該這樣賣 : = 88個銷售絕招上午學完下午就能用 / by: (Language materials, printed)

打不死的超級業務員 / by: (Language materials, printed)

顧客關係管理 = = Customer relationship management : to create customer value : 創造顧客價值 / by: (Language materials, printed)

顧客調查的觀念與技術 / by: (Language materials, printed)

超完美服務員 : = 人與機器共創下一波競爭優勢 / by: (Language materials, printed)

零距離行銷 : = 客製型服務新思維 / by: (Language materials, printed)

顧客關係管理 = = Theory and practice of customer relationship management : 理論與實務 / by: (Language materials, printed)

全球私人銀行與財富管理新趨勢 / by: (Language materials, printed)

客戶經理 = = Relationship manager : 銀行企金的靈魂 / by: (Language materials, printed)

服務行銷 / by: (Language materials, printed)

懂得SHOW,就對了! : = No.1品牌的表演行銷術 / by: (Language materials, printed)

顧客關係管理 : = 導論與應用 / by: (Language materials, printed)

不推銷反而大賣 / by: (Language materials, printed)

人性也有標準差 : = 員工投入+顧客參與=企業獲利 / by: (Language materials, printed)

SOP+ : = SOP上再加一點用心天下無敵 / by: (Language materials, printed)

我們比我聰明 / by: (Language materials, printed)

CEO成功學 / . 2, . 這樣服務就對了 by: (Language materials, printed)

西藥代理之顧客關係模型建構 = = Customer Relationship Model Construction of Pharmaceutical Agents : an Example of a Company : 以某公司為例 / by: (Language materials, printed)

服務行銷與管理 = = Service marketing and management / by: (Language materials, printed)

普哈拉的創新法則 / by: (Language materials, printed)

顧客關係管理 / by: (Language materials, printed)

顧客關係與管理 = = Customer relationship management / by: (Language materials, printed)

服務行銷與管理 = = Service marketing and management / by: (Language materials, printed)

數位世紀顧客關係管理 / by: (Language materials, printed)

告別冏業務,成為超級業務員 / by: (Language materials, printed)

服務聖經101 : = 你一定要學的顧客服務技巧 / by: (Language materials, printed)

忠誠策略的採取及其對品牌形象和品牌忠誠影響之研究 = = Adopting loyalty bond strategies and its impacts on brand image and brand loyalty / by: (Language materials, printed)

行銷就是搞怪 = = Marketing : 誰說賣東西不需要創意 / by: (Language materials, printed)

搶到訂單的情報術 : = 客戶不說的,你也知道 : 業務的終極王道 / by: (Language materials, printed)

問對問題,錢就流進來 / by: (Language materials, printed)

服務決定價格 = = Remarkable service / by: (Language materials, printed)

業務員要像魔術師 : = 瞬間洞悉顧客心理,秒殺成交的冷讀銷售術 / by: (Language materials, printed)

服務業行銷 = = Services marketing / by: (Language materials, printed)

客訴我不怕! : = 掌握應對訣竅 解決問題最巧 / by: (Language materials, printed)

客戶開發技巧7堂課 : = 業務新手變達人 / by: (Language materials, printed)

Top sales21天養成計畫 : = 讓菜鳥業務員也能變身成為超級業務員! / by: (Language materials, printed)

從顧客關係管理與企業社會責任探討企業的永續經營 = = The Effect of Customer Relationship Management and Corporate Social Responsibility Implementations on Business Sustainability / by: (Language materials, printed)

客戶關係管理 = = Customer relationship management / by: (Language materials, printed)

擁抱初衷 : = 忍不住說WOW的感動服務方程式 / by: (Language materials, printed)

親和力 : = NLP銷售魔法 / by: (Language materials, printed)

服務力 = = The power of service quality : 看不見的商品,蘊藏無價的商機 : cannot see commodity, hidden priceless opportunity / by: (Language materials, printed)

關係銷售新法 / by: (Language materials, printed)

我如何在雲端創業 : = Salesforces.com貝尼奧夫雲端創業書 / by: (Language materials, printed)

業績學 : = 所有超級業務員都知道這些事 / by: (Language materials, printed)

超感應銷售 : = 5秒辨別顧客購買訊號,讓業績快速飆高的神奇秘訣 / by: (Language materials, printed)

業務高手換你當 : = 千萬收入的超級秘密 / by: (Language materials, printed)

感動 / by: (Language materials, printed)

我把奧客變粉絲 / by: (Language materials, printed)

是的,我就是要吃這一攤 : = 培養忠誠顧客的秘訣 : 磁性服務 / by: (Language materials, printed)

只有服務是不夠的 : = 讓顧客主動找上門的頂級體驗 / by: (Language materials, printed)

星巴克 : = 比咖啡更重要的事 : 在星巴克生涯的領導準則 / by: (Language materials, printed)

顧客購買的是服務 : = 所有的企業都是服務業 / by: (Language materials, printed)

合法的搶錢執照 : = 用服務打開顧客錢包的祕密 / by: (Language materials, printed)

銷售與顧客關係管理 / by: (Language materials, printed)

透視數據下的商機 : = 運用Google Analytics發掘商業洞見 / by: (Language materials, printed)

服務主導邏輯 : = 服務經濟時代的服務發想與應用 / by: (Language materials, printed)

Google analytics網頁分析 / by: (Language materials, printed)

業務人的5功秘笈 / by: (Language materials, printed)

五星級服務,一星級成本 : = 打造頂級服務經驗的秘訣 / by: (Language materials, printed)

商業禮儀一本通 = = Business manner / by: (Language materials, printed)

顧客關係管理資源、作為與顧客自發行為關係之探討 = = The associated relations of customer relationship management resources, customer relationship management practices and customer voluntary behavior : A case of customers at Taiwan Taoyuan international airport : 以台灣地區桃園國際機場乘客為例 / by: (Language materials, printed)

顧客關係管理 = = Customer relationship management : e思維 / by: (Language materials, printed)

顧客服務管理 / by: (Language materials, printed)

如何讓顧客離不開你 : = 5大力量、28堂課讓你成為不可或缺的企業 / by: (Language materials, printed)

衝業績一定有效的10個態度 / by: (Language materials, printed)

簡單創意 = = Easy creation : 解讀大企業出奇致勝的創意密碼 / by: (Language materials, printed)

一點就賺 : = 電話行銷業績倍增指南 / by: (Language materials, printed)

與顧客共舞 : = Hospitality人間潤滑劑 / by: (Language materials, printed)

金蘋果銷售魔法 : = 為產品找到一個成功故事 / by: (Language materials, printed)

融入顧客情境 : = 台灣7-Eleven的共好經營學 / by: (Language materials, printed)

服務業行銷 / by: (Language materials, printed)

你好!歡迎光臨 : = 讓顧客不斷上門的經營之道 / by: (Language materials, printed)

顧客關係管理 = = Customer relationship management / by: (Language materials, printed)

關係行銷 / by: (Language materials, printed)

圖解超高效客訴處理術 / by: (Language materials, printed)

我國電子化政府導入顧客關係管理之整備度探討 = = CRM Readiness in Taiwan's E-government / by: (Language materials, printed)

客戶策略完全成功手冊 : = 不能不知的十大致命迷思與十大關鍵抉擇 / by: (Language materials, printed)

超級業務員的成交魔力 = = Reach your bargain smoothly / by: (Language materials, printed)

財富管理客群之共同基金對個案銀行貢獻度研究 = = Studies on the mutual funds’contribution from wealth management customers for a case bank / by: (Language materials, printed)

以策略性流程觀點的顧客關係管理架構 = = A framework for customer relationship management based on the strategic process perspective / by: (Language materials, printed)

服務體驗工程方法指引 = = See,service experience engineering : 實務篇 / by: (Language materials, printed)

服務體驗工程方法指引 = = See,service experience engineering : 研究篇 / by: (Language materials, printed)

抱怨是最好的禮物 : = 人家不是愛找麻煩,是要你更好 / by: (Language materials, printed)

再貴也能賣到翻! : = 提高客單價的黃金法則 / by: (Language materials, printed)

第一份工作就上癮 = = My first job at M / by: (Language materials, printed)

CRM客戶關係管理理論、設計與應用實務 / by: (Language materials, printed)

與客共舞 : = 麥當勞以客為尊的開店哲學 / by: (Language materials, printed)

消費者王朝 : = 與顧客共創價值 / by: (Language materials, printed)

零時差管理 / by: (Language materials, printed)

就是要更好 : = 比差異、不如讓顧客更滿意 / by: (Language materials, printed)

一分鐘顧客管理 / by: (Language materials, printed)

顧客經驗管理 : = 天衣無縫的整合式顧客經營 / by: (Language materials, printed)

服務行銷 = = Service marketing / by: (Language materials, printed)

7-ELEVEN抓得住顧客的心 / by: (Language materials, printed)

如何贏得顧客的心 : = 服務、銷售心理學 / by: (Language materials, printed)

創造顧客感動的品牌管理 : = 把顧客變成忠誠的擁戴者 / by: (Language materials, printed)

危機服務 / by: (Language materials, printed)

銷售之神的99.5個解答 / by: (Language materials, printed)

網路體驗與上站忠誠度之關係 / by: (Language materials, printed)

再貴也能賣到翻! : = 提高客單價的黃金法則 / by: (Language materials, printed)

磁性服務 : = 讓顧客從一般的消費者,變成忠誠不二的愛用者 / by: (Language materials, printed)

把HONDA汽車賣給TOYOTA社長的方法 / by: (Language materials, printed)

1分鐘結案高手 : = 抓住人心、用對話術 顧客自然會買單 / by: (Language materials, printed)

情感行銷 = = Emotional marketing : 用情感抓住顧客的實踐技巧 / by: (Language materials, printed)

用一張A4問卷賺大錢 : = 讓傳單.DM.網頁打動人心的神奇技巧! / by: (Language materials, printed)

弘兼憲史客訴處理入門 / by: (Language materials, printed)

別和刺蝟亂說話 : = 20個讓顧客開心買單的關鍵服務 / by: (Language materials, printed)

市場倍增 : = 轉介紹實戰100 / by: (Language materials, printed)

奧客,歡迎光臨! : = 讓奧客變常客的客戶投訴處理技巧 / by: (Language materials, printed)

7星級客服 : = 強化優質客服,引領服務經濟 / by: (Language materials, printed)

報僮瑞恩 : = 巴菲特讚不絕口的29個商業管理祕技 / by: (Language materials, printed)

顧客關係管理 : = 整合關點與創新思維 / by: (Language materials, printed)

刺激消費,我是主角 / by: (Language materials, printed)

銷售應該這樣說 / by: (Language materials, printed)

顧客關係管理 = = Customer relationship management : 新時代的決勝關鍵 / by: (Language materials, printed)

網住顧客忠誠度 / by: (Language materials, printed)

服務行銷與管理 = = Service marketing and management / by: (Language materials, printed)

服務業行銷與管理 : = 品質提升與價值創造 / by: (Language materials, printed)

蓋出你的秒殺商城 / by: (Language materials, printed)

想要成交,拿出你的口袋名單 : = 銷售翻五倍.顧客不流失的神祕回籠術 / by: (Language materials, printed)

服務可以很不一樣 : = 讓顧客見到你就開心,服務正是一種修練 / by: (Language materials, printed)

Apple Google Amazon熱銷的祕密 : = 讓顧客成為品牌傳道者,不只自己買,還揪人幫你賣 / by: (Language materials, printed)

服務業行銷 / by: (Language materials, printed)

服務行銷與管理 = = Service marketing and management / by: (Language materials, printed)

顧客關係管理 = = Customer relationship management : 創造顧客價值 : to create customer value / by: (Language materials, printed)

天堂級的感動服務魔法 : = 一點巧思.創造感動 / by: (Language materials, printed)

原來,使用者才是老大 / by: (Language materials, printed)

東京迪士尼的4重創意構思法 : = 大商機、快集客、高回流、強吸睛的獲利行銷術 / by: (Language materials, printed)

客人教會我的100個心法 : = 服務,這樣做就對了 / by: (Language materials, printed)

服務行銷 : = 價值鎖焦 / by: (Language materials, printed)

再貴也能賣到翻! : = 提高客單價的黃金法則 / by: (Language materials, printed)

如何永遠贏得顧客 : = 值得信賴、注重信譽及形象、反應快且善體人意,讓顧客永相隨 / by: (Language materials, printed)

超越迪士尼 : = 100分顧客滿意魔法 / by: (Language materials, printed)

服務管理 = = Service management / by: (Language materials, printed)

私人銀行與高資產顧問的第一本書 / . 私人銀行基礎篇 by: (Language materials, printed)

ICARE! : = 傳奇式服務,讓你的顧客愛死你 : 肯.布蘭佳大師的銷售秘訣 / by: (Language materials, printed)

打造顧客黏著度 : = 20個善解人意的服務業待客之道 / by: (Language materials, printed)

別急著幫顧客換新的餐點 : = 服務滿級分!五十個不可不知的關鍵對策 / by: (Language materials, printed)

服務行銷與管理 = = Service marketing and management / by: (Language materials, printed)

好服務.壞服務 : = 蘇國垚的款待 / . II, . 45則貼心分享筆記 by: (Language materials, printed)

讓.........顧客永遠是對的! / by: (Language materials, printed)

一分鐘讀懂顧客心理學 by: (Electronic resources)

每個人都是服務專家 : = 前迪士尼副總裁的39條感動心法、60個真實故事 / by: (Language materials, printed)

內容電力公司 : = 用好內容玩出大事業 / by: (Language materials, printed)

顧客3.0 : = 人+服務流程+科技應用的綜合 / by: (Language materials, printed)

圖解顧客關係管理 / by: (Language materials, printed)

戳破薄利多銷的謊言 : = 脫離削價競爭、工時過長的最強行銷術! / by: (Language materials, printed)

服務行銷管理 = 服務業經營的關鍵 = Service marketing management : the key of service sector operation / by: (Electronic resources)

一人業務的最強集客術 = 一人公司.一人業務,或老闆沒給預算的一人行銷必讀寶典,四步驟讓「潛在顧客」想買時第一個找你 / by: (Electronic resources)

「讚」起來,開始拉攏顧客變粉絲 / by: (Language materials, printed)

服務行銷與管理 = = Service marketing and management / by: (Language materials, printed)

服務資本鏈管理 / by: (Language materials, printed)

招福招財 / . 2, . 轉個彎,生意翻一翻88招 by: (Language materials, printed)

招福招財 / . 3, . 不景氣正好賺88祕笈 by: (Language materials, printed)

精實服務 : = 將精實原則延伸到消費端,全面消除浪費,創造獲利 / by: (Language materials, printed)

服務行銷與管理 = = Service marketing adn management / by: (Language materials, printed)

顧客關係管理 = = Customer relationship management / by: (Language materials, printed)

CRM與圖書館讀者服務 by: (Electronic resources)

叫你們店長過來 / by: (Language materials, printed)

提升服務品質培訓遊戲 / by: (Language materials, printed)

連黑道大哥都臣服的飯店女經理社交客服術 / by: (Language materials, printed)

服務業行銷與管理 = = Services marketing andmanagement : 品質提升與價值創造 : quality enhancement & value creation / by: (Language materials, printed)

顧客關係管理 : = 精華理論與實務案例 / by: (Language materials, printed)

議價高手的祕密 / by: (Language materials, printed)

顧客服務管理 : = 掌握客服心理的優勢 / by: (Language materials, printed)

讓員工敢做決定 : = 主管的能耐在於看出員工的才幹 / by: (Language materials, printed)

創新服務力 : = 想在顧客需要之前,做到顧客想要之上 / by: (Language materials, printed)

圖解顧客滿意經營學 / by: (Language materials, printed)

把顧客找回來 = = Getting your lost customers back : 留住顧客.讓顧客滿意的服務聖經 / by: (Language materials, printed)

讓九成顧客回流的33個關鍵秘訣 : = 不要小看基本功,做到位顧客自然變成老主顧 / by: (Language materials, printed)

顧客關係管理 : = 整合觀點與創新思維 / by: (Language materials, printed)

款待 : = 旅館17職人的極致服務之道 / by: (Language materials, printed)

靠10％顧客賺翻天的曲線法則 : = 別管懶得掏錢的路人,你需要的是願意灑錢的超級粉絲! / by: (Language materials, printed)

顧客關係管理 = = Customer relationship management : 有效創造顧客價值 : creating customer values / by: (Language materials, printed)

顧客關係管理 = = Customer relationship management : 新時代的決勝關鍵 / by: (Language materials, printed)

別再拚命討好顧客 / by: (Language materials, printed)

做出小差異,就能讓你賣到爆! : = 有東西要賣就一定要懂的體驗行銷術 / by: (Language materials, printed)

服務業行銷與管理 : = 精華理論與最佳案例 / by: (Language materials, printed)

服務資本鏈管理 by: (Electronic resources)

業務員疑難雜症與對策 by: (Electronic resources)

贏與虧 = 硬幣的兩面 / by: (Electronic resources)

提升服務品質培訓遊戲 by: (Electronic resources)

百萬業務員才知道的手寫筆記工作術 : = 輕鬆管理人脈、提升業績、贏得客戶信賴,為自己加薪30％ / by: (Language materials, printed)

絕對成交勝經 : = 讓三個月新人擁有三年銷售能力 / by: (Language materials, printed)

價值主張年代 : = 設計思考X顧客不可或缺的需求=成功商業模式的獲利核心 / by: (Language materials, printed)

餐飲業邪惡的賺錢祕密 : = 活生生、血淋淋的25條餐飲業生存法則! / by: (Language materials, printed)

揭開感動服務的十二堂課 = 這是一部以心傳心的服務藝術... / by: (Electronic resources)

再難纏的客人都不怕! : = 蘇國垚教你90招對策,破解奧客的疑難雜症 / by: (Language materials, printed)

圖解服務業經營學 : = 邁入臺灣服務新時代 / by: (Language materials, printed)

行家這樣做好服務 by: (Electronic resources)

體驗經濟時代 : = 人們正在追尋更多意義,更多感受 / by: (Language materials, printed)

挑戰顧客,就能成交 : = 讓顧客不只說Yes,還充滿感激的B2B銷售術 / by: (Language materials, printed)

服務的秘密 by: (Electronic resources)

贏在服務業市場 : = 以人力、技術、策略決勝 / by: (Language materials, printed)

業績千萬4連霸的制勝筆記 : = 頂尖房仲何勝緯的銷售價值學 / by: (Language materials, printed)

為什麼客戶會買單 : = 好的專業不用賣!讓顧客自己捧錢上門的7個秘密 / by: (Language materials, printed)

99％頂尖業務都在用的猜拳提問法 / by: (Language materials, printed)

客戶關係管理 by: (Electronic resources)

奧客心理學 : = 對付顧客這種生物,請灌他一碗行銷迷湯 / by: (Language materials, printed)

客戶關係管理 by: (Electronic resources)

讓大眾小眾都買單的單一顧客分析法 : = P&G、樂敦、歐舒丹......打造回購熱銷商品的市場行銷學 / by: (Language materials, printed)

這就是服務設計! : = 服務設計實務工作者指南 : 真實世界裡的服務設計思考應用 / by: (Language materials, printed)

客訴管理 = 讓你氣到內傷的客訴, 這樣做都能迎刃而解 / by: (Electronic resources)

Top Sales21天養成計畫 by: (Electronic resources)

他打卡,你賺錢 = 用foursquare玩行銷、交朋友 / by: (Electronic resources)

服務業行銷 / by: (Language materials, printed)

流量密碼 = 流量致富時代, 引爆巨大流量的20個贏利思維, 在任何平台都有效! / by: (Electronic resources)

體驗經濟時代 = 如何設計體驗, 抓住顧客的時間.注意力和金錢 / by: (Electronic resources)

客戶經理 = 銀行企金的靈魂 / by: (Electronic resources)

天賦優勢心理學. = 打造銷售天賦, 助你「碼」上成交 /. 銷售應用篇 : by: (Language materials, printed)

創造顧客成功之道 = 超越顧客期待之創新與實踐 / by: (Electronic resources)

客戶抱怨手冊 by: (Electronic resources)

顧客3.0 = 人+服務流程+科技應用的綜合 = Customer experience 3.0 : high-profit strategies in the age of techno service / by: (Electronic resources)

引爆會員經濟 : = 打造成長駭客的關鍵核心,Netflix、Amazon和Adobe最重要的獲利祕密 / by: (Language materials, printed)

台味服務 : = 沈方正帶路 / by: (Language materials, printed)

被討厭的商機 : = 提供好服務,創造新價值 / by: (Language materials, printed)

顧客關係管理 : = 精華理論與實務案例 =Customer relationship management / by: (Language materials, printed)

服務品質與顧客關係管理 : = 理論與實務 =Service quality and customer relationship management : theory and practice / by: (Language materials, printed)

服務行銷與管理 / by: (Language materials, printed)

客戶管理應用技巧 / by: (Language materials, printed)

王牌業務員的促銷勝經, 21招教你賣到缺貨 = 超級銷售王這樣做, 年薪破千萬! / by: (Electronic resources)

別害怕客戶提出問題 = 學喬.吉拉德化銷售危機為成交訂單 / by: (Electronic resources)

我是賣場銷售王 = 零售業績倍速成長術 / by: (Electronic resources)

為什麼他賣得比我好? : = 金牌銷售教練,教你如何業績翻倍賺! / by: (Language materials, printed)

一張問卷讓新客變熟客 = 用改良式「諮詢問卷」, 讓回客率達到85%、業績爆增10倍的驚人效果 / by: (Electronic resources)

客訴商機 : = 客訴處理之神集結100業種、5000案例,從危機管理→顧客滿意→提升企業價值的23個方法 / by: (Language materials, printed)

察覺力 : = 生意興隆店家的不敗祕密! = Awareness / by: (Language materials, printed)

顧客關係管理、關係品質、品牌認同對顧客忠誠度、顧客公民行為影響之研究 : = 以花蓮高爾夫球場為例 = A Study on the influence of customer relationship management, relationship quality, and brand identity upon customer loyalty and customer citizenship behaviors – using Hualien golf course as an example / by: (Language materials, printed)

奧客退散! = 絕不說「我們會負責」.不輕易理賠......勇敢拒絕不當要求,這樣處理客訴,生意才會做更大 / by: (Electronic resources)