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Say it right the first time
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  • Say it right the first time
  • 紀錄類型: 書目-語言資料,印刷品 : Monograph/item
    正題名/作者: Say it right the first time/ by Loretta Malandro.
    作者: Malandro, Loretta A.
    出版者: New York :McGraw-Hill, : c2003.,
    面頁冊數: xii, 289 p.
    附註: Includes index.
    內容註: Section I. Your power and how it impacts people -- 100% accountability -- Harnessing the power of your words -- The key to the kingdom -- How to capture discretionary effort and build accountability -- Your power, your position, and its impact -- How to gain trust and create alignment -- Leadership deathtrap-the "need to be right" -- How it destroys your credibility and plummets morale -- Section II -- Your words and how they trigger action or reaction -- The black hole -- How to make your point so what you say is what they hear -- 15 irritating word habits -- How they trigger reaction and what to do about it -- The hidden side of emotions -- How to disarm anger and use conflict to your advantage -- When your words get you in trouble -- How to recover quickly and prevent a repeat performance -- Section III -- Your words and how they inspire or derail -- Talking straight responsibly -- How to be direct and handle people who are not -- Commitments with integrity -- How to replace casual promises with real ownership -- Holding people accountable -- How to demand the "best in performance" and get it -- Index to speaking accountably.
    標題: Interpersonal communication. -
    電子資源: http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=92234An electronic book accessible through the World Wide Web; click for information
    ISBN: 0071425993 (electronic bk.)
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第一次就說對話 = 讓你有效溝通、輕鬆領導 / / 丁, 惠民, / 麥格羅.希爾, / 2003
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