紀錄類型: |
書目-電子資源
: Monograph/item
|
正題名/作者: |
Service, satisfaction, and climate/ edited by John Walker.{me_controlnum} |
其他題名: |
perspectives on management in English language teaching / |
其他作者: |
Walker, John, |
出版者: |
Bingley, U.K. :Emerald, : 2010., |
面頁冊數: |
1 online resource (ix, 271 p.) |
內容註: |
ELT as a service / John Walker -- ELT service and student satisfaction / John Walker -- Service climate in ELT / John Walker -- Student views of ELT service / John Walker -- Student satisfaction with English language teaching center service / John Walker -- Staff perceptions of the service dimension in EL / John Walker -- Service climate in New Zealand English language teaching centers / John Walker -- Are they as satisfied as we think they are? : comparing staff and student perceptions ofELTC service quality / John Walker -- Finding an identity : the tertiary managers view of ELT work / John Walker -- Service operation applications in ELT / John Walker -- Researching ELT management /John Walker -- Issues and implications for ELT managers / John Walker. |
標題: |
Education - Language Experience Approach. - |
電子資源: |
http://www.emeraldinsight.com/2041-272X/2 |
ISBN: |
9781849509978 (electronic bk.) |