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[ subject:"Customer services- Quality control." ]
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Special issue on service excellence
~
Lewis, Barbara.
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Special issue on service excellence
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
Special issue on service excellence/ guest editors Barbara Lewis and Ton van der Wiele.
其他作者:
Lewis, Barbara.
出版者:
[Bradford, West Yorkshire] :Emerald, : 2002,
附註:
Title from e-book title screen (viewed on Aug. 26, 2005).
標題:
Customer services - Quality control. -
電子資源:
http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=135150An electronic book accessible through the World Wide Web; click for information
ISBN:
1845447115 (electronic bk.)
Special issue on service excellence
Special issue on service excellence
[electronic resource] /guest editors Barbara Lewis and Ton van der Wiele. - [Bradford, West Yorkshire] :Emerald,2002 - Managing service quality,v.12, no. 30960-4529 ;. - Managing service quality (Online) ;v.12, no. 3.
Title from e-book title screen (viewed on Aug. 26, 2005).
Includes bibliographical references.
Made available through NetLibrary; access may be limited to NetLibrary affiliated libraries.
Mode of access: World Wide Web.
ISBN: 1845447115 (electronic bk.)Subjects--Topical Terms:
655689
Customer services
--Quality control.Index Terms--Genre/Form:
542853
Electronic books.
LC Class. No.: HD9980.5 / S64 2002eb
Dewey Class. No.: 658.8
Special issue on service excellence
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