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[ subject:"Customer services- Quality control." ]
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Innovation and quality improvement i...
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Chapman, R. L.
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Innovation and quality improvement in service organizations
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
Innovation and quality improvement in service organizations/ guest editors Alison M. Dean and Ross L. Chapman
其他作者:
Chapman, R. L.
出版者:
[Bradford, West Yorkshire] :Emerald, : 2002,
附註:
Title from e-book title screen (viewed on Aug. 26, 2005).
標題:
Customer services - Quality control. -
電子資源:
http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=135151An electronic book accessible through the World Wide Web; click for information
ISBN:
1845447123 (electronic bk.)
Innovation and quality improvement in service organizations
Innovation and quality improvement in service organizations
[electronic resource] /guest editors Alison M. Dean and Ross L. Chapman - [Bradford, West Yorkshire] :Emerald,2002 - Managing service quality,v.12, no. 60960-4529 ;. - Managing service quality (Online) ;v.12, no. 6.
Title from e-book title screen (viewed on Aug. 26, 2005).
Includes bibliographical references.
Made available through NetLibrary; access may be limited to NetLibrary affiliated libraries.
Mode of access: World Wide Web.
ISBN: 1845447123 (electronic bk.)Subjects--Topical Terms:
655689
Customer services
--Quality control.Index Terms--Genre/Form:
542853
Electronic books.
LC Class. No.: HD9980.5 / I56 2002eb
Dewey Class. No.: 658.8
Innovation and quality improvement in service organizations
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