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[ subject:"Customer services- Quality control." ]
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Service quality : = new directions i...
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Oliver, Richard L.
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Service quality : = new directions in theory and practice /
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
Service quality :/ editors, Roland T. Rust, Richard L. Oliver.
其他題名:
new directions in theory and practice /
其他作者:
Oliver, Richard L.
出版者:
Thousand Oaks, Calif. :Sage Publications, : c1994.,
面頁冊數:
ix, 289 p. :ill. ;23 cm.
標題:
Consumer satisfaction. -
ISBN:
0803949197 (cloth)
Service quality : = new directions in theory and practice /
Service quality :
new directions in theory and practice /editors, Roland T. Rust, Richard L. Oliver. - Thousand Oaks, Calif. :Sage Publications,c1994. - ix, 289 p. :ill. ;23 cm.
Includes bibliographical references and indexes.
ISBN: 0803949197 (cloth)
LCCN: 93031228 //r95Subjects--Topical Terms:
578584
Consumer satisfaction.
LC Class. No.: HF5415.5 / .S468 1994
Dewey Class. No.: 658.8/12
Service quality : = new directions in theory and practice /
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