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[ subject:"Customer services- Quality control." ]
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Making customer satisfaction happen ...
~
McNealy, Roderick M.
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Making customer satisfaction happen : = a strategy for delighting customers /
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
Making customer satisfaction happen :/ Roderick M. McNealy.
其他題名:
a strategy for delighting customers /
作者:
McNealy, Roderick M.
出版者:
London ;Chapman & Hall, : c1994.,
面頁冊數:
xii, 192 p. :ill. ;25 cm.
標題:
Consumer satisfaction. -
ISBN:
0412589206
Making customer satisfaction happen : = a strategy for delighting customers /
McNealy, Roderick M.
Making customer satisfaction happen :
a strategy for delighting customers /Roderick M. McNealy. - 1st ed. - London ;Chapman & Hall,c1994. - xii, 192 p. :ill. ;25 cm.
Includes bibliographical references and index.
ISBN: 0412589206Subjects--Topical Terms:
578584
Consumer satisfaction.
LC Class. No.: HF5415.5 / .M36x 1994
Making customer satisfaction happen : = a strategy for delighting customers /
LDR
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OCoLC
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Making customer satisfaction happen :
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a strategy for delighting customers /
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Roderick M. McNealy.
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1st ed.
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London ;
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New York :
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c1994.
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Chapman & Hall,
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xii, 192 p. :
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25 cm.
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Includes bibliographical references and index.
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Consumer satisfaction.
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Customer services
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Quality control.
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655689
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六樓西文書區HC-Z(6F Western Language Books)
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HF5415.5 M169 1994
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