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The customer management scorecard st...

Starkey, Michael

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The customer management scorecard state of the nation : = a stragegic framework for benchmarking performance against best practice /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	The customer management scorecard state of the nation :/ Neil Woodcock, Michael Starkey, Merlin Stone
其他題名:	a stragegic framework for benchmarking performance against best practice /
作者:	Woodcock, Neil
其他作者:	Starkey, Michael
出版者:	London :Business Intelligence, : 2000.,
面頁冊數:	xix, 272 p. :col. ;30 cm.
標題:	Customer relations - Management -
ISBN:	1898085811 (pbk.) :

The customer management scorecard state of the nation : = a stragegic framework for benchmarking performance against best practice /
Woodcock, Neil

The customer management scorecard state of the nation : a stragegic framework for benchmarking performance against best practice /Neil Woodcock, Michael Starkey, Merlin Stone - London :Business Intelligence,2000. - xix, 272 p. :col. ;30 cm.

ISBN: 1898085811 (pbk.) :EUR1751.00

LCCN: 00060519Subjects--Topical Terms:

746534
Customer relations
--Management

The customer management scorecard state of the nation : = a stragegic framework for benchmarking performance against best practice /
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