東華大學圖書館 |

語系: 繁體中文

說明(常見問題)

回圖書館首頁

手機版館藏查詢

登入

回首頁 到查詢結果 [ subject:"BUSINESS & ECONOMICS / Customer Relations" ]

切換: 標籤 | MARC模式 | ISBD

The compliance business and its cust...

Kasabov, Edward.

FindBook

Google Book

Amazon

博客來

The compliance business and its customers

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	The compliance business and its customers/ Edward Kasabov and Alex Warlow.
作者:	Kasabov, Edward.
其他作者:	Warlow, Alex.
出版者:	Basingstoke :Palgrave Macmillan, : 2012.,
面頁冊數:	1 online resource (1 v.)
內容註:	PART I: HOW DID IT ALL COME ABOUT? -- Historical Development -- Types of Businesses -- PART II: THE REACTION! -- Misunderstanding and Negative Reaction -- Resistance to Building Software Managed Systems -- PART III: THE TECHNOLOGY -- Automated Computerised Systems and How They Work -- Automated Marketing -- Building Databases -- Integrating with Other Media, TV, E-mail, Mobile Phone -- PART IV: INNOVATIONS IN MANAGEMENT STRATEGY -- Extensive Use of Merchant Partners and Link Marketing -- Willingness to Integrate Systems with Customers, Suppliers and Partners -- High Levels of Reliability, Punctuality, Rapid Response -- Flat Management Structures, Openness and Democratisation -- Front-line Personnel -- Enabling Staff -- Innovative Ways of Financing Businesses -- PART V: MARKETING INNOVATIONS -- Fast Reaction to Market Changes -- Systems for Service Recovery and Complaint Management -- Relations and Long-term Loyalty -- PART VI: THE FUTURE AND ITS IMPACT -- Future Development and Effects on Society -- The Growth of Worldwide Databases -- Automated Compliance Systems -- The Importance of Social Networking Sites.
標題:	Customer relations - Management -
電子資源:	http://www.palgraveconnect.com/doifinder/10.1057/9781137271150An electronic book accessible through the World Wide Web; click for information
ISBN:	9781137271150 (electronic bk.)

The compliance business and its customers
Kasabov, Edward.

The compliance business and its customers[electronic resource] /Edward Kasabov and Alex Warlow. - Basingstoke :Palgrave Macmillan,2012. - 1 online resource (1 v.)

PART I: HOW DID IT ALL COME ABOUT? -- Historical Development -- Types of Businesses -- PART II: THE REACTION! -- Misunderstanding and Negative Reaction -- Resistance to Building Software Managed Systems -- PART III: THE TECHNOLOGY -- Automated Computerised Systems and How They Work -- Automated Marketing -- Building Databases -- Integrating with Other Media, TV, E-mail, Mobile Phone -- PART IV: INNOVATIONS IN MANAGEMENT STRATEGY -- Extensive Use of Merchant Partners and Link Marketing -- Willingness to Integrate Systems with Customers, Suppliers and Partners -- High Levels of Reliability, Punctuality, Rapid Response -- Flat Management Structures, Openness and Democratisation -- Front-line Personnel -- Enabling Staff -- Innovative Ways of Financing Businesses -- PART V: MARKETING INNOVATIONS -- Fast Reaction to Market Changes -- Systems for Service Recovery and Complaint Management -- Relations and Long-term Loyalty -- PART VI: THE FUTURE AND ITS IMPACT -- Future Development and Effects on Society -- The Growth of Worldwide Databases -- Automated Compliance Systems -- The Importance of Social Networking Sites.

The internet has changed the way consumers interact with companies. Businesses must maintain good levels of customer service in a digital world where old strategies may no longer suffice. This book explores what the successful compliance-centred businesses are doing to manage and improve customer experience.

Electronic reproduction.
Basingstoke, England :
Palgrave Macmillan,
2012.

Mode of access: World Wide Web.

ISBN: 9781137271150 (electronic bk.)Subjects--Topical Terms:

582815
Customer relations
--ManagementIndex Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HF5415.5

Dewey Class. No.: 658.81202854678

The compliance business and its customers
LDR:03439cmm 2200457Ia 4500 001 1882868
003 OCoLC
005 20130621115108.0
006 m o d
007 cr cnu---unuuu
008 130927s2012 enk o 000 0 eng d
019 $a 816812281 $a 819633059
020 $a 9781137271150 (electronic bk.)
020 $a 1137271159 (electronic bk.)
020 $z 9780230284197 (Cloth)
020 $z 0230284191 (Cloth)
020 $z 9781283738484 (MyiLibrary)
020 $z 1283738481 (MyiLibrary)
029 1 $a AU@ $b 000050635675
035 $a (OCoLC)815749647 $z (OCoLC)816812281 $z (OCoLC)819633059
035 $a ocn815749647
040 $a UKPGM $b eng $c UKPGM $d OCLCO $d CDX $d EBLCP $d MHW $d N$T $d IDEBK $d YDXCP $d GPM
049 $a TEFA
050 4 $a HF5415.5
072 7 $a BUS $2 eflch
072 7 $a BUS $x 018000 $2 bisacsh
072 7 $a KJE $2 bicssc
082 0 4 $a 658.81202854678 $2 23
100 1 $a Kasabov, Edward. $3 1976248
245 1 4 $a The compliance business and its customers $h [electronic resource] / $c Edward Kasabov and Alex Warlow.
260 $a Basingstoke : $b Palgrave Macmillan, $c 2012.
300 $a 1 online resource (1 v.)
505 0 $a PART I: HOW DID IT ALL COME ABOUT? -- Historical Development -- Types of Businesses -- PART II: THE REACTION! -- Misunderstanding and Negative Reaction -- Resistance to Building Software Managed Systems -- PART III: THE TECHNOLOGY -- Automated Computerised Systems and How They Work -- Automated Marketing -- Building Databases -- Integrating with Other Media, TV, E-mail, Mobile Phone -- PART IV: INNOVATIONS IN MANAGEMENT STRATEGY -- Extensive Use of Merchant Partners and Link Marketing -- Willingness to Integrate Systems with Customers, Suppliers and Partners -- High Levels of Reliability, Punctuality, Rapid Response -- Flat Management Structures, Openness and Democratisation -- Front-line Personnel -- Enabling Staff -- Innovative Ways of Financing Businesses -- PART V: MARKETING INNOVATIONS -- Fast Reaction to Market Changes -- Systems for Service Recovery and Complaint Management -- Relations and Long-term Loyalty -- PART VI: THE FUTURE AND ITS IMPACT -- Future Development and Effects on Society -- The Growth of Worldwide Databases -- Automated Compliance Systems -- The Importance of Social Networking Sites.
520 $a The internet has changed the way consumers interact with companies. Businesses must maintain good levels of customer service in a digital world where old strategies may no longer suffice. This book explores what the successful compliance-centred businesses are doing to manage and improve customer experience.
533 $a Electronic reproduction. $b Basingstoke, England : $c Palgrave Macmillan, $d 2012. $n Mode of access: World Wide Web. $n System requirements: Web browser. $n Title from title screen (viewed on Oct. 30, 2012). $n Access may be restricted to users at subscribing institutions.
650 0 $a Customer relations $x Management $x Data processing. $3 582815
650 0 $a Customer services $x Technological innovations. $3 824504
650 7 $a BUSINESS & ECONOMICS / Customer Relations $2 bisacsh $3 1599504
655 4 $a Electronic books. $2 lcsh $3 542853
700 1 $a Warlow, Alex. $3 1976249
710 2 $a Palgrave Connect (Online service) $3 1081578
776 0 8 $i Print version: $a Kasabov, Edward. $t compliance business and its customers. $d Basingstoke : Palgrave Macmillan, 2012 $z 9780230284197 $w (OCoLC)776773170
856 4 0 $3 Palgrave Connect $u http://www.palgraveconnect.com/doifinder/10.1057/9781137271150 $z An electronic book accessible through the World Wide Web; click for information
938 $a Coutts Information Services $b COUT $n 24150315 $c 26.00 GBP
938 $a EBL - Ebook Library $b EBLB $n EBL1058342
938 $a EBSCOhost $b EBSC $n 502049
938 $a Ingram Digital eBook Collection $b IDEB $n 405098
938 $a YBP Library Services $b YANK $n 9675165
994 $a C0 $b TEF