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由服務傳送系統探討服務接觸、顧客消費後反應與顧客特徵關係之研究 = =...

歐季金

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由服務傳送系統探討服務接觸、顧客消費後反應與顧客特徵關係之研究 = = Investigating the relationship of service encounter, customers’ post-consumption reactions and customer s’ characteristics through the service delivery system : an example of small business hotel : 以小型商務旅館為例 /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	由服務傳送系統探討服務接觸、顧客消費後反應與顧客特徵關係之研究 = / 歐季金撰
Reminder of title:	Investigating the relationship of service encounter, customers’ post-consumption reactions and customer s’ characteristics through the service delivery system : an example of small business hotel : 以小型商務旅館為例 /
remainder title:	Investigating the relationship of service encounter, customers’ post-consumption reactions and customer s’ characteristics through the service delivery system ~an example of small business hotel
Author:	歐季金
Published:	[花蓮縣] : 國立東華大學觀光暨遊憩管理研究所, : 民92[2003],
Description:	5,101面 : 圖,表 ; 30公分
Notes:	指導教授︰許義忠
Subject:	旅館 -
Online resource:	http://134.208.10.124/ETD-db/ETD-search-c/view_etd?URN=etd-0727103-175936PDF全文

由服務傳送系統探討服務接觸、顧客消費後反應與顧客特徵關係之研究 = = Investigating the relationship of service encounter, customers’ post-consumption reactions and customer s’ characteristics through the service delivery system : an example of small business hotel : 以小型商務旅館為例 /
歐季金

由服務傳送系統探討服務接觸、顧客消費後反應與顧客特徵關係之研究 = Investigating the relationship of service encounter, customers’ post-consumption reactions and customer s’ characteristics through the service delivery system : an example of small business hotel : 以小型商務旅館為例 / Investigating the relationship of service encounter, customers’ post-consumption reactions and customer s’ characteristics through the service delivery system ~an example of small business hotel歐季金撰 - [花蓮縣] : 國立東華大學觀光暨遊憩管理研究所, 民92[2003] - 5,101面 : 圖,表 ; 30公分

指導教授︰許義忠

碩士論文--國立東華大學觀光暨遊憩管理研究所,2003

參考書目︰面83-89Subjects--Topical Terms:

1577413
旅館

由服務傳送系統探討服務接觸、顧客消費後反應與顧客特徵關係之研究 = = Investigating the relationship of service encounter, customers’ post-consumption reactions and customer s’ characteristics through the service delivery system : an example of small business hotel : 以小型商務旅館為例 /
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