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Service levels: Leading to client i...

Salkeld, Sonia Catherine.

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Service levels: Leading to client intimate service delivery.

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Service levels: Leading to client intimate service delivery./
Author:	Salkeld, Sonia Catherine.
Description:	152 p.
Notes:	Source: Masters Abstracts International, Volume: 45-06, page: 2888.
Contained By:	Masters Abstracts International45-06.
Subject:	Business Administration, Management. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=MR28992
ISBN:	9780494289921

Service levels: Leading to client intimate service delivery.
Salkeld, Sonia Catherine.

Service levels: Leading to client intimate service delivery. - 152 p.

Source: Masters Abstracts International, Volume: 45-06, page: 2888.

Thesis (M.A.)--Royal Roads University (Canada), 2007.

Transforming Shared Services BC, Workplace Technology Services (WTS) from a reactive, technology focused organization into a shared service client-centric service delivery organization is required for our survival. The problem is three fold (a) we do not have integrated, agreed to managed service levels, (b) we are not intimate with our clients, thereby understanding their business requirements, and (c) delivering departmental products has bred competitive, uncollaborative behaviour. The Shared Service movement in BC, and the WTS business transformation initiative present a transformation opportunity. This study, with WTS and Ministry Service Manager participants, through survey and world cafe research for action methods, examines how we achieve transformational change to client-intimacy through service level dialogue. Recommendations are provided to WTS Executive for action. To support the inquiry, the literature considers transformational change and leadership, cultural imperatives, and creating community. The study explores ethical issues as they relate to trust and respect.

ISBN: 9780494289921Subjects--Topical Terms:

626628
Business Administration, Management.

Service levels: Leading to client intimate service delivery.
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100 1 $a Salkeld, Sonia Catherine. $3 1285996
245 1 0 $a Service levels: Leading to client intimate service delivery.
300 $a 152 p.
500 $a Source: Masters Abstracts International, Volume: 45-06, page: 2888.
502 $a Thesis (M.A.)--Royal Roads University (Canada), 2007.
520 $a Transforming Shared Services BC, Workplace Technology Services (WTS) from a reactive, technology focused organization into a shared service client-centric service delivery organization is required for our survival. The problem is three fold (a) we do not have integrated, agreed to managed service levels, (b) we are not intimate with our clients, thereby understanding their business requirements, and (c) delivering departmental products has bred competitive, uncollaborative behaviour. The Shared Service movement in BC, and the WTS business transformation initiative present a transformation opportunity. This study, with WTS and Ministry Service Manager participants, through survey and world cafe research for action methods, examines how we achieve transformational change to client-intimacy through service level dialogue. Recommendations are provided to WTS Executive for action. To support the inquiry, the literature considers transformational change and leadership, cultural imperatives, and creating community. The study explores ethical issues as they relate to trust and respect.
590 $a School code: 1313.
650 4 $a Business Administration, Management. $3 626628
650 4 $a Sociology, Organizational. $3 1018023
690 $a 0454
690 $a 0703
710 2 $a Royal Roads University (Canada). $3 1017912
773 0 $t Masters Abstracts International $g 45-06.
790 $a 1313
791 $a M.A.
792 $a 2007
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=MR28992