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A case study of the development and ...

Conover, Aubrey.

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A case study of the development and impact of online student services within community colleges.

Record Type:	Language materials, printed : Monograph/item
Title/Author:	A case study of the development and impact of online student services within community colleges./
Author:	Conover, Aubrey.
Description:	182 p.
Notes:	Adviser: Jenny Lee.
Contained By:	Dissertation Abstracts International69-02A.
Subject:	Education, Community College. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3297575
ISBN:	9780549475156

A case study of the development and impact of online student services within community colleges.
Conover, Aubrey.

A case study of the development and impact of online student services within community colleges. - 182 p.

Adviser: Jenny Lee.

Thesis (Ph.D.)--The University of Arizona, 2008.

Over the past ten years institutions of higher education throughout the country have begun to expand their educational offerings to the online environment. While the benefits of online education have been touted by administrators and institutions across the country, the actual impact on students' education is unclear (Distance learning student services: An interview with CTDLC executive director Ed Klonoski.2004; Planning reaps variety of benefits for distance programs.2006; Restauri, 2004; Yang & Cornelius, 2004). Many authors including Cox (2005) and Vail (2006) have found that in their rush to take advantage of the online market, many schools have failed to adequately prepare and develop both the educational and student services foundation needed for a successful online education program.

ISBN: 9780549475156Subjects--Topical Terms:

1018008
Education, Community College.

A case study of the development and impact of online student services within community colleges.
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020 $a 9780549475156
035 $a (UMI)AAI3297575
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100 1 $a Conover, Aubrey. $3 1280859
245 1 2 $a A case study of the development and impact of online student services within community colleges.
300 $a 182 p.
500 $a Adviser: Jenny Lee.
500 $a Source: Dissertation Abstracts International, Volume: 69-02, Section: A, page: 0524.
502 $a Thesis (Ph.D.)--The University of Arizona, 2008.
520 $a Over the past ten years institutions of higher education throughout the country have begun to expand their educational offerings to the online environment. While the benefits of online education have been touted by administrators and institutions across the country, the actual impact on students' education is unclear (Distance learning student services: An interview with CTDLC executive director Ed Klonoski.2004; Planning reaps variety of benefits for distance programs.2006; Restauri, 2004; Yang & Cornelius, 2004). Many authors including Cox (2005) and Vail (2006) have found that in their rush to take advantage of the online market, many schools have failed to adequately prepare and develop both the educational and student services foundation needed for a successful online education program.
520 $a This dissertation seeks to provide insight into the development of the online educational student services environment within the community college setting. Based on the work of Orlikowski and Gash (1994), an examination of the technological frames of institutional stakeholders was performed. Through this analysis a clearer picture of the online services development process was achieved. Furthermore, the theory of technological frames was examined to proved a framework from which organizations may examine their own institutional structures.
520 $a Using a multifaceted qualitative case study approach, this dissertation explored both the level of satisfaction students are receiving from the online student services environment and the technological frames of stakeholders that contributed to the current state of service. The findings of this research provided insight into current practices as well as contributed to the literature through the expansion of the theory of technological frames.
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710 2 $a The University of Arizona. $b Higher Education. $3 1026154
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