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Attribution, expectation, and recove...

Ma, Jun.

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Attribution, expectation, and recovery: An integrated model of service failure and recovery.

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Attribution, expectation, and recovery: An integrated model of service failure and recovery./
Author:	Ma, Jun.
Description:	168 p.
Notes:	Adviser: Michael Y. Hu.
Contained By:	Dissertation Abstracts International68-06A.
Subject:	Business Administration, Marketing. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3273223
ISBN:	9780549124047

Attribution, expectation, and recovery: An integrated model of service failure and recovery.
Ma, Jun.

Attribution, expectation, and recovery: An integrated model of service failure and recovery. - 168 p.

Adviser: Michael Y. Hu.

Thesis (Ph.D.)--Kent State University, 2007.

Abstract not available.

ISBN: 9780549124047Subjects--Topical Terms:

1017573
Business Administration, Marketing.

Attribution, expectation, and recovery: An integrated model of service failure and recovery.
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035 $a (UMI)AAI3273223
035 $a AAI3273223
040 $a UMI $c UMI
100 1 $a Ma, Jun. $3 1265143
245 1 0 $a Attribution, expectation, and recovery: An integrated model of service failure and recovery.
300 $a 168 p.
500 $a Adviser: Michael Y. Hu.
500 $a Source: Dissertation Abstracts International, Volume: 68-06, Section: A, page: 2557.
502 $a Thesis (Ph.D.)--Kent State University, 2007.
520 $a Abstract not available.
590 $a School code: 0101.
650 4 $a Business Administration, Marketing. $3 1017573
690 $a 0338
710 2 $a Kent State University. $3 1017419
773 0 $t Dissertation Abstracts International $g 68-06A.
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790 1 0 $a Hu, Michael Y., $e advisor
791 $a Ph.D.
792 $a 2007
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