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Antecendents and consequences of int...

Saparito, Patrick Alexander.

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Antecendents and consequences of inter-organizational trust: An examination of bank-small firm relationships.

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Antecendents and consequences of inter-organizational trust: An examination of bank-small firm relationships./
Author:	Saparito, Patrick Alexander.
Description:	157 p.
Notes:	Director: Chao Chen.
Contained By:	Dissertation Abstracts International62-03A.
Subject:	Business Administration, Banking. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3009396
ISBN:	0493183612

Antecendents and consequences of inter-organizational trust: An examination of bank-small firm relationships.
Saparito, Patrick Alexander.

Antecendents and consequences of inter-organizational trust: An examination of bank-small firm relationships. - 157 p.

Director: Chao Chen.

Thesis (Ph.D.)--Rutgers The State University of New Jersey - Newark, 2001.

Bank-small firm relationships have been primarily studied by finance scholars who generally conceptualize lender-borrower relationships using a principal-agent perspective. As a theoretical framework, agency theory does little to explore the social-psychological factors within economic exchange (Donaldson, 1990), resulting in calls for alternative models which reflect the richness of bank-corporate relationships (Holland, 1994). In response to this call, this study employs Lewicki and Bunker's (1996) trust typology, and explores bank-level factors that influence a customer's trust in their bank, and how this trust is associated with other customer outcomes (i.e., satisfaction with service, satisfaction with financial factors, and a customer's likelihood to shop for an alternative bank).

ISBN: 0493183612Subjects--Topical Terms:

1018458
Business Administration, Banking.

Antecendents and consequences of inter-organizational trust: An examination of bank-small firm relationships.
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020 $a 0493183612
035 $a (UnM)AAI3009396
035 $a AAI3009396
040 $a UnM $c UnM
100 1 $a Saparito, Patrick Alexander. $3 1259967
245 1 0 $a Antecendents and consequences of inter-organizational trust: An examination of bank-small firm relationships.
300 $a 157 p.
500 $a Director: Chao Chen.
500 $a Source: Dissertation Abstracts International, Volume: 62-03, Section: A, page: 1114.
502 $a Thesis (Ph.D.)--Rutgers The State University of New Jersey - Newark, 2001.
520 $a Bank-small firm relationships have been primarily studied by finance scholars who generally conceptualize lender-borrower relationships using a principal-agent perspective. As a theoretical framework, agency theory does little to explore the social-psychological factors within economic exchange (Donaldson, 1990), resulting in calls for alternative models which reflect the richness of bank-corporate relationships (Holland, 1994). In response to this call, this study employs Lewicki and Bunker's (1996) trust typology, and explores bank-level factors that influence a customer's trust in their bank, and how this trust is associated with other customer outcomes (i.e., satisfaction with service, satisfaction with financial factors, and a customer's likelihood to shop for an alternative bank).
520 $a More specifically, the study identifies a bank's extra efforts such as helpfulness, information sharing, and flexibility as a relational strategy (Berlin & Mester, 1998; Binks & Ennew, 1997) and suggests such strategies are a form of Porter's (1980) product differentiation strategy. Drawing upon Doz (1996), three important dimensions of bank interface structure are studied (i.e., management continuity, formalization of procedures; and centralization of decisions and authority). Direct effects of strategy and interface structure on each trust dimension were proposed, as well as, interaction effects between strategy and interface structure. Additionally, the study proposed that the three trust dimensions would display different size effects on each of the three customer outcomes.
520 $a To test the theoretical framework, data was collected from a matched sample of 867 small business executives and bank managers that had direct responsibility for these accounts. Results suggest that three distinct trust dimensions exist within bank-small firm relationships. These dimensions are: calculus-based trust (i.e., trust grounded in beliefs about a partner's self-interest motivation); knowledge-based trust (i.e., trust grounded in knowledge about a partner's abilities and intentions); and identification-based trust (i.e., trust grounded in social-psychological bonds). Results found that a bank relational strategy and each element of interface structure affected customer trust differently depending on the trust basis. Further, results found that identification-based trust's positive effect on both types of customer satisfaction was greater than that of knowledge-based trust, which in turn was greater than that of calculus-based trust.
590 $a School code: 0461.
650 4 $a Business Administration, Banking. $3 1018458
650 4 $a Business Administration, Management. $3 626628
690 $a 0454
690 $a 0770
710 2 0 $a Rutgers The State University of New Jersey - Newark. $3 1017745
773 0 $t Dissertation Abstracts International $g 62-03A.
790 $a 0461
790 1 0 $a Chen, Chao, $e advisor
791 $a Ph.D.
792 $a 2001
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3009396