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Resistance to outsourcing: The impa...

Kistner, Florence A.

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Resistance to outsourcing: The impact of outsourcing IT services at Lucent Technologies, Inc.

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Resistance to outsourcing: The impact of outsourcing IT services at Lucent Technologies, Inc./
Author:	Kistner, Florence A.
Description:	154 p.
Notes:	Chair: Steven J. Gold.
Contained By:	Dissertation Abstracts International63-11A.
Subject:	Business Administration, Management. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3070651
ISBN:	0493903429

Resistance to outsourcing: The impact of outsourcing IT services at Lucent Technologies, Inc.
Kistner, Florence A.

Resistance to outsourcing: The impact of outsourcing IT services at Lucent Technologies, Inc. - 154 p.

Chair: Steven J. Gold.

Thesis (Ph.D.)--Touro University International, 2003.

This study examines the growing business practice of outsourcing critical but “non-core” services for reasons of cost-efficiency and superior technical expertise. The focus of the research is on the impact of this outsourcing of information technology services on the company's IT employees. The study assesses employee perceptions of job security, compensation and competition, as well as psychological reactions such as resentment, anxiety, and other feelings with respect to outsourcing programs. The study goal is to determine the implications that employee reactions, whether positive or negative, may have for effective information technology change.

ISBN: 0493903429Subjects--Topical Terms:

626628
Business Administration, Management.

Resistance to outsourcing: The impact of outsourcing IT services at Lucent Technologies, Inc.
LDR:02287nam 2200301 a 45 001 933318
005 20110505
008 110505s2003 eng d
020 $a 0493903429
035 $a (UnM)AAI3070651
035 $a AAI3070651
040 $a UnM $c UnM
100 1 $a Kistner, Florence A. $3 1257052
245 1 0 $a Resistance to outsourcing: The impact of outsourcing IT services at Lucent Technologies, Inc.
300 $a 154 p.
500 $a Chair: Steven J. Gold.
500 $a Source: Dissertation Abstracts International, Volume: 63-11, Section: A, page: 3828.
502 $a Thesis (Ph.D.)--Touro University International, 2003.
520 $a This study examines the growing business practice of outsourcing critical but “non-core” services for reasons of cost-efficiency and superior technical expertise. The focus of the research is on the impact of this outsourcing of information technology services on the company's IT employees. The study assesses employee perceptions of job security, compensation and competition, as well as psychological reactions such as resentment, anxiety, and other feelings with respect to outsourcing programs. The study goal is to determine the implications that employee reactions, whether positive or negative, may have for effective information technology change.
520 $a The research design employed for this study is a qualitative method, combining an extensive review of the relevant literature with a series of semi-structured interviews of employees at Lucent Technologies, a major information technology and telecommunications equipment manufacturer. IT employees are interviewed for an in-depth examination and discussion of their perceptions of IT outsourcing, as it affects them and their company. The study findings will constitute a significant contribution to the understanding of employee reactions to IT outsourcing, a major trend in corporate business, which will be of growing importance to companies in many fields in the years to come.
590 $a School code: 1421.
650 4 $a Business Administration, Management. $3 626628
650 4 $a Education, Business. $3 1017515
650 4 $a Information Science. $3 1017528
690 $a 0454
690 $a 0688
690 $a 0723
710 2 0 $a Touro University International. $3 1023252
773 0 $t Dissertation Abstracts International $g 63-11A.
790 $a 1421
790 1 0 $a Gold, Steven J., $e advisor
791 $a Ph.D.
792 $a 2003
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3070651