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Online customers: Identifying store,...

Kunz, Michelle B.

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Online customers: Identifying store, product and consumer attributes which influence shopping on the Internet.

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Online customers: Identifying store, product and consumer attributes which influence shopping on the Internet./
Author:	Kunz, Michelle B.
Description:	235 p.
Notes:	Major Professor: Carl L. Dyer.
Contained By:	Dissertation Abstracts International59-07A.
Subject:	Business Administration, Marketing. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=9840315
ISBN:	0591941961

Online customers: Identifying store, product and consumer attributes which influence shopping on the Internet.
Kunz, Michelle B.

Online customers: Identifying store, product and consumer attributes which influence shopping on the Internet. - 235 p.

Major Professor: Carl L. Dyer.

Thesis (Ph.D.)--The University of Tennessee, 1997.

The purpose of this study was to systematically analyze the influence of store, consumer, and product attributes on adoption of shopping via the Internet. The objectives of this study were to determine why consumers use the Internet as a shopping medium, which consumers were making purchases via the Internet, and what kinds of products they were more likely to purchase via this medium.

ISBN: 0591941961Subjects--Topical Terms:

1017573
Business Administration, Marketing.

Online customers: Identifying store, product and consumer attributes which influence shopping on the Internet.
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035 $a (UnM)AAI9840315
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100 1 $a Kunz, Michelle B. $3 1249781
245 1 0 $a Online customers: Identifying store, product and consumer attributes which influence shopping on the Internet.
300 $a 235 p.
500 $a Major Professor: Carl L. Dyer.
500 $a Source: Dissertation Abstracts International, Volume: 59-07, Section: A, page: 2615.
502 $a Thesis (Ph.D.)--The University of Tennessee, 1997.
520 $a The purpose of this study was to systematically analyze the influence of store, consumer, and product attributes on adoption of shopping via the Internet. The objectives of this study were to determine why consumers use the Internet as a shopping medium, which consumers were making purchases via the Internet, and what kinds of products they were more likely to purchase via this medium.
520 $a Ten retail store characteristics were analyzed, and intent to purchase fifteen product categories via the Internet was investigated. Additionally, consumer demographics and attitudes were included in the analysis models. Factor analysis was used to group products together, based upon the intent to purchase each product category via the Internet. Factor analysis performed on the ten store characteristics of the Internet determined these variables grouped into five factors.
520 $a Three of the eight hypotheses regarding store characteristics of the Internet were supported: merchandise quality, merchandise variety, and customer service. These results indicate consumers value the merchandise assortment and customer services when choosing to patronize the Internet as a shopping medium. Insecure credit cards transactions are a deterrent for patronizing the Internet. It would seem to be very important for merchants to disclose the security of their site in a prominent method to the on-line user if they are to gain acceptance in this retailing medium.
520 $a Higher levels of opinion leadership and domain specific innovativeness were found to indicate greater likelihood to shop via the Internet. Consumer demographic characteristics found to be significant included age, gender, one occupational category, nationality and metropolitan size of residence.
520 $a It would appear that on-line shoppers are Opinion Leaders, Innovators, specifically Domain Specific to the Internet. Additionally, men are more likely to purchase via this medium, and those who intend to shop on-line are more likely to be younger. The results tend to indicate that people living in suburban areas of small metropolitan populations are more likely to purchase, while those living in larger metro areas are less likely. These results may be indicative of the merchandise available and the store selections in the respective regions.
590 $a School code: 0226.
650 4 $a Business Administration, Marketing. $3 1017573
650 4 $a Home Economics. $3 1019236
650 4 $a Mass Communications. $3 1017395
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690 $a 0386
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710 2 0 $a The University of Tennessee. $3 1022026
773 0 $t Dissertation Abstracts International $g 59-07A.
790 $a 0226
790 1 0 $a Dyer, Carl L., $e advisor
791 $a Ph.D.
792 $a 1997
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=9840315