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Employee morale = driving performanc...

Bowles, David, (Dr.)

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Employee morale = driving performance in challenging times /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Employee morale/ David Bowles and Cary Cooper.
Reminder of title:	driving performance in challenging times /
Author:	Bowles, David,
other author:	Cooper, Cary L.
Published:	Basingstoke, Hampshire ;Palgrave Macmillan, : 2009.,
Description:	xv, 215 p. :ill. ;24 cm.
[NT 15003449]:	What is Morale? -- How Do Organizations Measure Morale? -- Why Morale Is So Important: Introduction -- Why Morale Is So Important 1: Group Morale, Financial Performance and Organization Effectiveness -- Why Morale Is So Important 2: Individual Morale and Performance -- Why Morale Is So Important 3: Morale and Customer Satisfaction -- Why Morale Is SoImportant 4: Morale, Individual and Organizational Health -- Case Study: Culture, Morale and Customer Satisfaction. Hilti Group, Liechtenstein -- Creating& Maintaining the High Morale Organization -- Current Trends, Issues and Myths in Employee Morale.
Subject:	Employee morale. -
Online resource:	http://link.springer.com/10.1057/9780230250789access to fulltext (Palgrave)
ISBN:	0230250785

Employee morale = driving performance in challenging times /
Bowles, David,Dr.

Employee moraledriving performance in challenging times /[electronic resource] :David Bowles and Cary Cooper. - Basingstoke, Hampshire ;Palgrave Macmillan,2009. - xv, 215 p. :ill. ;24 cm.

Includes bibliographical references and index.

What is Morale? -- How Do Organizations Measure Morale? -- Why Morale Is So Important: Introduction -- Why Morale Is So Important 1: Group Morale, Financial Performance and Organization Effectiveness -- Why Morale Is So Important 2: Individual Morale and Performance -- Why Morale Is So Important 3: Morale and Customer Satisfaction -- Why Morale Is SoImportant 4: Morale, Individual and Organizational Health -- Case Study: Culture, Morale and Customer Satisfaction. Hilti Group, Liechtenstein -- Creating& Maintaining the High Morale Organization -- Current Trends, Issues and Myths in Employee Morale.

Performance is the key outcome of high morale, and the reason why itshould be taken so seriously: with research gathered from some of the world's largest employee opinion databases and best academic centres, the authors lay out the morale-performance connection. Now raised from just 'touchy-feely' to 'mission critical', employee morale is finally getting the attention which it deserves. As it does, organisations are changing everything from their structure to their processes to take account of this fact, and starting to manage themselves around the need to measure and improve morale on an ongoing basis. Starting with the hiringprocess, to every single promotion, and via ongoing methods which the authors examine in detail, morale is increasingly the focus, high morale the goal.

Electronic reproduction.
Basingstoke, England :
Palgrave Macmillan,
2010.

Mode of access:World Wide Web.

ISBN: 0230250785

Standard No.: 10.1057/9780230250789doiSubjects--Topical Terms:

591607
Employee morale.
Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HF5549.5.M6 / B68 2009

Dewey Class. No.: 658.3/14

Employee morale = driving performance in challenging times /
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020 $a 9780230250789
024 7 $a 10.1057/9780230250789 $2 doi
035 $a (OCoLC)608024731
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035 $a 911388
040 $a UKPGM $b eng $c UKPGM $d EBLCP
049 $a APTA
050 1 4 $a HF5549.5.M6 $b B68 2009
082 0 4 $a 658.3/14 $2 22
100 1 $a Bowles, David, $c Dr. $3 1097763
245 1 0 $a Employee morale $h [electronic resource] : $b driving performance in challenging times / $c David Bowles and Cary Cooper.
260 $a Basingstoke, Hampshire ; $a New York : $c 2009. $b Palgrave Macmillan,
300 $a xv, 215 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references and index.
505 0 $a What is Morale? -- How Do Organizations Measure Morale? -- Why Morale Is So Important: Introduction -- Why Morale Is So Important 1: Group Morale, Financial Performance and Organization Effectiveness -- Why Morale Is So Important 2: Individual Morale and Performance -- Why Morale Is So Important 3: Morale and Customer Satisfaction -- Why Morale Is SoImportant 4: Morale, Individual and Organizational Health -- Case Study: Culture, Morale and Customer Satisfaction. Hilti Group, Liechtenstein -- Creating& Maintaining the High Morale Organization -- Current Trends, Issues and Myths in Employee Morale.
520 $a Performance is the key outcome of high morale, and the reason why itshould be taken so seriously: with research gathered from some of the world's largest employee opinion databases and best academic centres, the authors lay out the morale-performance connection. Now raised from just 'touchy-feely' to 'mission critical', employee morale is finally getting the attention which it deserves. As it does, organisations are changing everything from their structure to their processes to take account of this fact, and starting to manage themselves around the need to measure and improve morale on an ongoing basis. Starting with the hiringprocess, to every single promotion, and via ongoing methods which the authors examine in detail, morale is increasingly the focus, high morale the goal.
533 $a Electronic reproduction. $b Basingstoke, England : $c Palgrave Macmillan, $d 2010. $n Mode of access:World Wide Web. $n System requirements: Web browser. $n Title from title screen (viewed on Apr. 12, 2010). $n Access may be restricted to users at subscribing institutions.
650 0 $a Employee morale. $3 591607
650 0 $a Employee motivation. $3 539334
655 7 $a Electronic books. $2 lcsh $3 542853
700 1 $a Cooper, Cary L. $3 563837
710 2 $a Palgrave Connect (Online service) $3 1081578
856 4 0 $3 Palgrave Connect $u http://link.springer.com/10.1057/9780230250789 $z access to fulltext (Palgrave)