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Siskos, Yannis.

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Customer satisfaction evaluation = methods for measuring and implementing service quality /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Customer satisfaction evaluation/ by Evangelos Grigoroudis, Yannis Siskos.
Reminder of title:	methods for measuring and implementing service quality /
Author:	Grigoroudis, Evangelos.
other author:	Siskos, Yannis.
Published:	Boston, MA :Springer Science+Business Media, LLC, : 2010.,
Description:	xii, 313 p. :ill., digital ;25 cm.
Series:	International series in operations research & management science,
Contained By:	Springer eBooks
Subject:	Consumer satisfaction - Evaluation -
Online resource:	http://dx.doi.org/10.1007/978-1-4419-1640-2
ISBN:	9781441916396 (paper)

Customer satisfaction evaluation = methods for measuring and implementing service quality /
Grigoroudis, Evangelos.

Customer satisfaction evaluationmethods for measuring and implementing service quality /[electronic resource] :by Evangelos Grigoroudis, Yannis Siskos. - Boston, MA :Springer Science+Business Media, LLC,2010. - xii, 313 p. :ill., digital ;25 cm. - International series in operations research & management science,1390884-8289 ;.

ISBN: 9781441916396 (paper)Subjects--Topical Terms:

1066320
Consumer satisfaction
--Evaluation

LC Class. No.: HF5415.335 / .G75 2010

Dewey Class. No.: 658.83015195

Customer satisfaction evaluation = methods for measuring and implementing service quality /
LDR:00874nam 2200229 a 45 001 892013
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005 20101124
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008 101124s2010 mau s j eng d
020 $a 9781441916396 (paper)
020 $a 9781441916402 (electronic bk.)
035 $a 978-1-4419-1639-6
050 0 4 $a HF5415.335 $b .G75 2010
082 0 4 $a 658.83015195 $2 22
100 1 $a Grigoroudis, Evangelos. $3 1066319
245 1 0 $a Customer satisfaction evaluation $h [electronic resource] : $b methods for measuring and implementing service quality / $c by Evangelos Grigoroudis, Yannis Siskos.
260 $a Boston, MA : $c 2010. $b Springer Science+Business Media, LLC,
300 $a xii, 313 p. : $b ill., digital ; $c 25 cm.
440 0 $a International series in operations research & management science, $x 0884-8289 ; $v 139
650 0 $a Consumer satisfaction $x Evaluation $x Data processing. $3 1066320
650 0 $a Consumer satisfaction $x Evaluation $x Statistical methods. $3 1066321
650 0 $a Marketing research $x Statistical methods. $3 624763
650 1 4 $a Economics/Management Science. $3 890844
650 2 4 $a Business/Management Science, general. $3 890978
650 2 4 $a Operations Research, Mathematical Programming. $3 892395
650 2 4 $a Operations Research/Decision Theory. $3 890895
700 1 $a Siskos, Yannis. $3 753155
710 2 $a SpringerLink (Online service) $3 836513
773 0 $t Springer eBooks
856 4 0 $u http://dx.doi.org/10.1007/978-1-4419-1640-2
950 $a Business and Economics (Springer-11643)