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Guidelines for the measurement of jo...

California State University, Dominguez Hills.

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Guidelines for the measurement of job stress in a generic call center.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Guidelines for the measurement of job stress in a generic call center./
Author:	Ahmad, Imtiaz.
Description:	177 p.
Notes:	Source: Masters Abstracts International, Volume: 46-06, page: 3031.
Contained By:	Masters Abstracts International46-06.
Subject:	Business Administration, Management. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=1455372
ISBN:	9780549589259

Guidelines for the measurement of job stress in a generic call center.
Ahmad, Imtiaz.

Guidelines for the measurement of job stress in a generic call center. - 177 p.

Source: Masters Abstracts International, Volume: 46-06, page: 3031.

Thesis (M.S.)--California State University, Dominguez Hills, 2008.

This project is an attempt to develop some guidelines for the measurement of job stress in a generic call center. The study combines quality assurance tools and techniques with available knowledge on job stress for the development of a systematic framework for the measurement of job stress in call centers. The project demonstrates the use of both objective and subjective approaches for the measurement of job stress. The strategies for combating job stress and the methods of measuring their effectiveness have also been discussed.

ISBN: 9780549589259Subjects--Topical Terms:

626628
Business Administration, Management.

Guidelines for the measurement of job stress in a generic call center.
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008 101111s2008 ||||||||||||||||| ||eng d
020 $a 9780549589259
035 $a (UMI)AAI1455372
035 $a AAI1455372
040 $a UMI $c UMI
100 1 $a Ahmad, Imtiaz. $3 1065351
245 1 0 $a Guidelines for the measurement of job stress in a generic call center.
300 $a 177 p.
500 $a Source: Masters Abstracts International, Volume: 46-06, page: 3031.
502 $a Thesis (M.S.)--California State University, Dominguez Hills, 2008.
520 $a This project is an attempt to develop some guidelines for the measurement of job stress in a generic call center. The study combines quality assurance tools and techniques with available knowledge on job stress for the development of a systematic framework for the measurement of job stress in call centers. The project demonstrates the use of both objective and subjective approaches for the measurement of job stress. The strategies for combating job stress and the methods of measuring their effectiveness have also been discussed.
520 $a The project guidelines will assist management of call centers for accurately measuring and combating the job stress. The reduced job stress level will, not only improve the quality of customer service, but also help reduce the high turnover rate, absenteeism and insurance claims.
590 $a School code: 0582.
650 4 $a Business Administration, Management. $3 626628
650 4 $a Psychology, Industrial. $3 520063
650 4 $a Psychology, Psychometrics. $3 1017742
690 $a 0454
690 $a 0624
690 $a 0632
710 2 $a California State University, Dominguez Hills. $3 1017917
773 0 $t Masters Abstracts International $g 46-06.
790 $a 0582
791 $a M.S.
792 $a 2008
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=1455372