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Communication systems in high perfor...

Gonzaga University.

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Communication systems in high performing servanthood cultures.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Communication systems in high performing servanthood cultures./
Author:	Desautel, Cher.
Description:	196 p.
Notes:	Adviser: Shann Ferch.
Contained By:	Dissertation Abstracts International69-02A.
Subject:	Business Administration, Management. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3301022
ISBN:	9780549461005

Communication systems in high performing servanthood cultures.
Desautel, Cher.

Communication systems in high performing servanthood cultures. - 196 p.

Adviser: Shann Ferch.

Thesis (Ph.D.)--Gonzaga University, 2008.

A communications audit of external factors such as website, marketing materials, media relations and community relations further deepened the study of these organizations.

ISBN: 9780549461005Subjects--Topical Terms:

626628
Business Administration, Management.

Communication systems in high performing servanthood cultures.
LDR:02837nmm 2200337 a 45 001 886287
005 20101007
008 101007s2008 ||||||||||||||||| ||eng d
020 $a 9780549461005
035 $a (UMI)AAI3301022
035 $a AAI3301022
040 $a UMI $c UMI
100 1 $a Desautel, Cher. $3 1057975
245 1 0 $a Communication systems in high performing servanthood cultures.
300 $a 196 p.
500 $a Adviser: Shann Ferch.
500 $a Source: Dissertation Abstracts International, Volume: 69-02, Section: A, page: 0663.
502 $a Thesis (Ph.D.)--Gonzaga University, 2008.
520 $a A communications audit of external factors such as website, marketing materials, media relations and community relations further deepened the study of these organizations.
520 $a A review of the literature provided the philosophical and technical issues involved in creating servanthood culture while succeeding in organizational goals such as increasing sales developing new markets, enhancing performance and growth.
520 $a This study investigated communication systems present in organizations that are exemplary and high performing in their category and embrace servanthood leadership principles and culture. The study utilized a hermeneutic phenomenology approach in interviewing five top leaders in these organizations and five managers or other employees not directly responsible for managing the communication system. An appreciative inquiry interview methodology was used to create an atmosphere of authentic communication with interviewees.
520 $a The organizations were selected from a diverse sample of award winning organizations in sectors such as manufacturing, retail, utilities, finance, and business services. These organizations typically had received awards for high performance and servanthood culture characteristics they had created in their workplaces. Some of these award categories included creating good places to work, developing a family friendly atmosphere and emphasizing community involvement by the organization.
520 $a The findings from this study suggest that there are four themes that these leaders embrace: (1) they acknowledge and understand personal power; (2) they accept strengths and weaknesses; (3) they built trust and balance in their organizations through servanthood culture; (4) they are dedicated to communicating clearly and consistently. These four themes work in an intricate balanced relationship to create the holistic excellence that all of these organizations embrace.
590 $a School code: 0736.
650 4 $a Business Administration, Management. $3 626628
650 4 $a Mass Communications. $3 1017395
650 4 $a Sociology, Organizational. $3 1018023
690 $a 0454
690 $a 0703
690 $a 0708
710 2 $a Gonzaga University. $3 1020500
773 0 $t Dissertation Abstracts International $g 69-02A.
790 $a 0736
790 1 0 $a Ferch, Shann, $e advisor
791 $a Ph.D.
792 $a 2008
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3301022