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Teller sellers: Improving bank telle...

Capella University., School of Education.

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Teller sellers: Improving bank teller client referral performance.

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Teller sellers: Improving bank teller client referral performance./
Author:	Noxon, Rose M.
Description:	98 p.
Notes:	Adviser: Jamie Barron.
Contained By:	Dissertation Abstracts International70-02A.
Subject:	Business Administration, Banking. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoeng/servlet/advanced?query=3344912
ISBN:	9781109049398

Teller sellers: Improving bank teller client referral performance.
Noxon, Rose M.

Teller sellers: Improving bank teller client referral performance. - 98 p.

Adviser: Jamie Barron.

Thesis (Ph.D.)--Capella University, 2009.

The tellers at the Reliance Bank--Virginia Western Region (a pseudonym) have consistently fallen below the client referrals sales target. A small number of tellers have successfully and consistently exceeded the sales target. How can Reliance Bank--Virginia Western Region create an environment that increases teller referrals? In this research the successful tellers are interviewed to determine strengths and best practices of expert performers. The data collected in interviews with expert performers is then used to develop a performance improvement intervention in an attempt to increase overall teller performance of client referrals sales.

ISBN: 9781109049398Subjects--Topical Terms:

1018458
Business Administration, Banking.

Teller sellers: Improving bank teller client referral performance.
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035 $a (UMI)AAI3344912
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040 $a UMI $c UMI
100 1 $a Noxon, Rose M. $3 1026243
245 1 0 $a Teller sellers: Improving bank teller client referral performance.
300 $a 98 p.
500 $a Adviser: Jamie Barron.
500 $a Source: Dissertation Abstracts International, Volume: 70-02, Section: A, page: 0607.
502 $a Thesis (Ph.D.)--Capella University, 2009.
520 $a The tellers at the Reliance Bank--Virginia Western Region (a pseudonym) have consistently fallen below the client referrals sales target. A small number of tellers have successfully and consistently exceeded the sales target. How can Reliance Bank--Virginia Western Region create an environment that increases teller referrals? In this research the successful tellers are interviewed to determine strengths and best practices of expert performers. The data collected in interviews with expert performers is then used to develop a performance improvement intervention in an attempt to increase overall teller performance of client referrals sales.
590 $a School code: 1351.
650 4 $a Business Administration, Banking. $3 1018458
690 $a 0770
710 2 $a Capella University. $b School of Education. $3 1018430
773 0 $t Dissertation Abstracts International $g 70-02A.
790 $a 1351
790 1 0 $a Barron, Jamie, $e advisor
790 1 0 $a HALVERSON, JERRY $e committee member
790 1 0 $a REDDEN, CHARLOTTE $e committee member
791 $a Ph.D.
792 $a 2009
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoeng/servlet/advanced?query=3344912