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Working smarter and harder: An inves...

University of Toronto (Canada).

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Working smarter and harder: An investigation of learning information technology in the Ontario Public Service sector.

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Working smarter and harder: An investigation of learning information technology in the Ontario Public Service sector./
Author:	Boutilier, Deborah Darlene.
Description:	190 p.
Notes:	Source: Dissertation Abstracts International, Volume: 69-12, Section: A, page: 4888.
Contained By:	Dissertation Abstracts International69-12A.
Subject:	Economics, Labor. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=NR44815
ISBN:	9780494448151

Working smarter and harder: An investigation of learning information technology in the Ontario Public Service sector.
Boutilier, Deborah Darlene.

Working smarter and harder: An investigation of learning information technology in the Ontario Public Service sector. - 190 p.

Source: Dissertation Abstracts International, Volume: 69-12, Section: A, page: 4888.

Thesis (Ed.D.)--University of Toronto (Canada), 2008.

This study investigates the learning and work relationships between information technology and the Ontario Public Service sector using a symbolic interactionist analysis and data derived from interviews with the workers themselves based on the 'Working...IT' project (undertaken in partnership with CUPE-Ontario; project leader, Dr. P. Sawchuk). This piece details the stories of social benefits delivery workers who struggle daily to effectively service their clients using Service Delivery Model Technology (SDMT)---a software program implemented by the Ontario government in 2001. An examination of the formal and informal learning processes that workers employ in their daily routines reveals a whole new universe of language and meaning as they create what I refer to as a "culture of 'workarounds'" in order to bypass the inherent flaws in this software. Though the workarounds allow these workers to perform their duties more effectively, they are often troublesome and those who create them do so without financial compensation. Additionally, workers find themselves addressing the contradictions inherent in the attempts by management to change the nature of their occupation. Symbolic Interaction theory provides a useful posture on which to couch the differences between what is real and what is fabricated in the workplaces of these dedicated social service workers. Given a chance to speak after being silenced by an oppressive technological master, workers are quick to note the differences between the value of the formal learning provided by their employer and the informal learning that still takes place seven years after the introduction of this system. What becomes increasingly evident is that the workarounds they have created are not simply means by which they can achieve a greater end, they are in fact, survival tools they depend on to perform required duties.

ISBN: 9780494448151Subjects--Topical Terms:

1019135
Economics, Labor.

Working smarter and harder: An investigation of learning information technology in the Ontario Public Service sector.
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520 $a This study investigates the learning and work relationships between information technology and the Ontario Public Service sector using a symbolic interactionist analysis and data derived from interviews with the workers themselves based on the 'Working...IT' project (undertaken in partnership with CUPE-Ontario; project leader, Dr. P. Sawchuk). This piece details the stories of social benefits delivery workers who struggle daily to effectively service their clients using Service Delivery Model Technology (SDMT)---a software program implemented by the Ontario government in 2001. An examination of the formal and informal learning processes that workers employ in their daily routines reveals a whole new universe of language and meaning as they create what I refer to as a "culture of 'workarounds'" in order to bypass the inherent flaws in this software. Though the workarounds allow these workers to perform their duties more effectively, they are often troublesome and those who create them do so without financial compensation. Additionally, workers find themselves addressing the contradictions inherent in the attempts by management to change the nature of their occupation. Symbolic Interaction theory provides a useful posture on which to couch the differences between what is real and what is fabricated in the workplaces of these dedicated social service workers. Given a chance to speak after being silenced by an oppressive technological master, workers are quick to note the differences between the value of the formal learning provided by their employer and the informal learning that still takes place seven years after the introduction of this system. What becomes increasingly evident is that the workarounds they have created are not simply means by which they can achieve a greater end, they are in fact, survival tools they depend on to perform required duties.
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