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The multichannel challenge : = integ...
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Bruce, Lindsay.
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The multichannel challenge : = integrating customer experiences for profit /
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
The multichannel challenge :/ Hugh Wilson, Rod Street and Lindsay Bruce.
其他題名:
integrating customer experiences for profit /
作者:
Wilson, Hugh,
其他作者:
Bruce, Lindsay.
出版者:
Amsterdam :Elsevier/Butterworth-Heinemann, : 2008.,
面頁冊數:
xxii, 218 p. :col. ill. ;25 cm.
標題:
Customer services. -
ISBN:
0750687118 (pbk.) :
The multichannel challenge : = integrating customer experiences for profit /
Wilson, Hugh,1962-
The multichannel challenge :
integrating customer experiences for profit /Hugh Wilson, Rod Street and Lindsay Bruce. - 1st ed. - Amsterdam :Elsevier/Butterworth-Heinemann,2008. - xxii, 218 p. :col. ill. ;25 cm.
Includes bibliographical references and index.
ISBN: 0750687118 (pbk.) :US60.95Subjects--Topical Terms:
657636
Customer services.
LC Class. No.: HF5415.129 / .W55 2008
The multichannel challenge : = integrating customer experiences for profit /
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