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The best service is no service : = h...

Jaffe, David, (1963-)

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The best service is no service : = how to liberate your customers from customer service, keep them happy, and control costs /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	The best service is no service :/ Bill Price, David Jaffe.
其他題名:	how to liberate your customers from customer service, keep them happy, and control costs /
其他題名:	Liberate your customers from customer service, keep them happy, and control costs
作者:	Price, Bill,
其他作者:	Jaffe, David,
出版者:	San Francisco :Jossey-Bass, : c2008.,
面頁冊數:	xvii, 312 p. :ill. ;24 cm.
標題:	Consumer satisfaction. -
電子資源:	http://www.loc.gov/catdir/enhancements/fy0809/2007038037-b.htmlhttp://www.loc.gov/catdir/enhancements/fy0809/2007038037-b.html
電子資源:	http://www.loc.gov/catdir/enhancements/fy0743/2007038037-d.htmlhttp://www.loc.gov/catdir/enhancements/fy0743/2007038037-d.html
ISBN:	0470189088

The best service is no service : = how to liberate your customers from customer service, keep them happy, and control costs /
Price, Bill,1950-

The best service is no service :how to liberate your customers from customer service, keep them happy, and control costs /Liberate your customers from customer service, keep them happy, and control costsBill Price, David Jaffe. - 1st ed. - San Francisco :Jossey-Bass,c2008. - xvii, 312 p. :ill. ;24 cm.

Includes bibliographical references (p. 293-300) and index.

ISBN: 0470189088

LCCN: 2007038037Subjects--Topical Terms:

578584
Consumer satisfaction.

LC Class. No.: HF5415.335 / .P75 2008

The best service is no service : = how to liberate your customers from customer service, keep them happy, and control costs /
LDR:01184cam a2200241 a 45 001 784409
003 OCoLC
005 20090319
008 090227s2008 caua b 001 0 eng
010 $a 2007038037
020 $a 0470189088
020 $a 9780470189085 : $c US27.95
035 $a (OCoLC)173509283
035 $a BM98TC01029
040 $a DLC $c DLC $d BAKER $d YDXCP $d BTCTA $d UKM $d C#P $d BWX $d NDHU
050 0 0 $a HF5415.335 $b .P75 2008
100 $a Price, Bill, $d 1950- $3 927159
245 1 4 $a The best service is no service : $b how to liberate your customers from customer service, keep them happy, and control costs / $c Bill Price, David Jaffe.
246 3 0 $a Liberate your customers from customer service, keep them happy, and control costs
250 $a 1st ed.
260 $a San Francisco : $c c2008. $b Jossey-Bass,
300 $a xvii, 312 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references (p. 293-300) and index.
650 $a Consumer satisfaction. $2 lcstt $3 578584
650 $a Customer services $x Management. $3 694192
650 $a Service industries $x Customer services. $3 927160
650 $a Service industries $x Management. $3 645927
700 $a Jaffe, David, $d 1963- $3 927158
856 4 2 $3 Contributor biographical information $u http://www.loc.gov/catdir/enhancements/fy0809/2007038037-b.html $z http://www.loc.gov/catdir/enhancements/fy0809/2007038037-b.html
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/enhancements/fy0743/2007038037-d.html $z http://www.loc.gov/catdir/enhancements/fy0743/2007038037-d.html