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Exceeding customer expectations : = ...

Kazanjian, Kirk.

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Exceeding customer expectations : = what Enterprise, America's #1 car rental company, can teach you about creating lifetime customers /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Exceeding customer expectations :/ Kirk Kazanjian ; foreword by Andrew C. Taylor.
Reminder of title:	what Enterprise, America's #1 car rental company, can teach you about creating lifetime customers /
Author:	Kazanjian, Kirk.
Published:	New York :Currency Doubleday, : c2007.,
Description:	xviii, 233 p. ;22 cm.
Notes:	Includes index.
Subject:	Customer services - United States. -
Online resource:	http://www.loc.gov/catdir/enhancements/fy0661/2006048969-b.htmlhttp://www.loc.gov/catdir/enhancements/fy0661/2006048969-b.html
Online resource:	http://www.loc.gov/catdir/enhancements/fy0661/2006048969-d.htmlhttp://www.loc.gov/catdir/enhancements/fy0661/2006048969-d.html
ISBN:	0385518323 :

Exceeding customer expectations : = what Enterprise, America's #1 car rental company, can teach you about creating lifetime customers /
Kazanjian, Kirk.

Exceeding customer expectations :what Enterprise, America's #1 car rental company, can teach you about creating lifetime customers /Kirk Kazanjian ; foreword by Andrew C. Taylor. - 1st ed. - New York :Currency Doubleday,c2007. - xviii, 233 p. ;22 cm.

Includes index.

ISBN: 0385518323 :US24.95

LCCN: 2006048969Subjects--Corporate Names:

927080
Enterprise Rent-A-Car.
Subjects--Topical Terms:

610920
Customer services
--United States.

LC Class. No.: HF5415.5 / .K39 2007

Exceeding customer expectations : = what Enterprise, America's #1 car rental company, can teach you about creating lifetime customers /
LDR:01093cam a2200241 a 45 001 784333
003 OCoLC
005 20090318
008 090227s2007 nyu 001 0 eng
010 $a 2006048969
020 $a 0385518323 : $c US24.95
020 $a 9780385518321
035 $a (OCoLC)70335432
035 $a BM98TC01128
040 $a DLC $c DLC $d YDX $d BAKER $d ZS3 $d YDXCP $d BTCTA $d VP@ $d OKS $d VLB $d NDHU
043 $a n-us---
050 0 0 $a HF5415.5 $b .K39 2007
100 $a Kazanjian, Kirk. $3 794477
245 1 0 $a Exceeding customer expectations : $b what Enterprise, America's #1 car rental company, can teach you about creating lifetime customers / $c Kirk Kazanjian ; foreword by Andrew C. Taylor.
250 $a 1st ed.
260 $a New York : $c c2007. $b Currency Doubleday,
300 $a xviii, 233 p. ; $c 22 cm.
500 $a Includes index.
610 $a Enterprise Rent-A-Car. $3 927080
650 $a Customer services $z United States. $3 610920
856 4 2 $3 Contributor biographical information $u http://www.loc.gov/catdir/enhancements/fy0661/2006048969-b.html $z http://www.loc.gov/catdir/enhancements/fy0661/2006048969-b.html
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/enhancements/fy0661/2006048969-d.html $z http://www.loc.gov/catdir/enhancements/fy0661/2006048969-d.html