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Exceeding customer expectations : = ...

Kazanjian, Kirk.

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Exceeding customer expectations : = what Enterprise, America's #1 car rental company, can teach you about creating lifetime customers /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Exceeding customer expectations :/ Kirk Kazanjian ; foreword by Andrew C. Taylor.
其他題名:	what Enterprise, America's #1 car rental company, can teach you about creating lifetime customers /
作者:	Kazanjian, Kirk.
出版者:	New York :Currency Doubleday, : c2007.,
面頁冊數:	xviii, 233 p. ;22 cm.
附註:	Includes index.
標題:	Customer services - United States. -
電子資源:	http://www.loc.gov/catdir/enhancements/fy0661/2006048969-b.htmlhttp://www.loc.gov/catdir/enhancements/fy0661/2006048969-b.html
電子資源:	http://www.loc.gov/catdir/enhancements/fy0661/2006048969-d.htmlhttp://www.loc.gov/catdir/enhancements/fy0661/2006048969-d.html
ISBN:	0385518323 :

Exceeding customer expectations : = what Enterprise, America's #1 car rental company, can teach you about creating lifetime customers /
Kazanjian, Kirk.

Exceeding customer expectations :what Enterprise, America's #1 car rental company, can teach you about creating lifetime customers /Kirk Kazanjian ; foreword by Andrew C. Taylor. - 1st ed. - New York :Currency Doubleday,c2007. - xviii, 233 p. ;22 cm.

Includes index.

ISBN: 0385518323 :US24.95

LCCN: 2006048969Subjects--Corporate Names:

927080
Enterprise Rent-A-Car.
Subjects--Topical Terms:

610920
Customer services
--United States.

LC Class. No.: HF5415.5 / .K39 2007

Exceeding customer expectations : = what Enterprise, America's #1 car rental company, can teach you about creating lifetime customers /
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020 $a 9780385518321
035 $a (OCoLC)70335432
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040 $a DLC $c DLC $d YDX $d BAKER $d ZS3 $d YDXCP $d BTCTA $d VP@ $d OKS $d VLB $d NDHU
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050 0 0 $a HF5415.5 $b .K39 2007
100 $a Kazanjian, Kirk. $3 794477
245 1 0 $a Exceeding customer expectations : $b what Enterprise, America's #1 car rental company, can teach you about creating lifetime customers / $c Kirk Kazanjian ; foreword by Andrew C. Taylor.
250 $a 1st ed.
260 $a New York : $c c2007. $b Currency Doubleday,
300 $a xviii, 233 p. ; $c 22 cm.
500 $a Includes index.
610 $a Enterprise Rent-A-Car. $3 927080
650 $a Customer services $z United States. $3 610920
856 4 2 $3 Contributor biographical information $u http://www.loc.gov/catdir/enhancements/fy0661/2006048969-b.html $z http://www.loc.gov/catdir/enhancements/fy0661/2006048969-b.html
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/enhancements/fy0661/2006048969-d.html $z http://www.loc.gov/catdir/enhancements/fy0661/2006048969-d.html