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Advances in services innovations /

Fahnrich, K. P.

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Advances in services innovations /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Advances in services innovations // Dieter Spath, Klaus-Peter Fahnrich (eds.)
其他作者:	Fahnrich, K. P.
出版者:	Berlin ;Springer, : 2007.,
面頁冊數:	viii, 312 p. :ill. ;24 cm.
附註:	International conference proceedings.
內容註:	Service engineering : state of the art and future trends /Klaus-Peter Fahnrich, Thomas Meiren -- The Palm/Erlang-A queue, with applications to call centers / Avishai Mandelbaum, Sergey Zeltyn -- The design and development ofindustrial service work/ Holger Luczak, Christian Gill, Bernhard Sander -- An engineering tool for the conceptual design of service systems / Reuven Karni, Maya Kaner -- Integrated development of software and service/ Dieter Spath ... [et al.] -- From service management towards service competence / Urs Fueglistaller -- Innovation and learning in services : the involvement of employees / Jon Sundbo -- Managing service networks' success/ Heiner Evanschitzky, Dieter Ahlert -- Success factors in new service development and value creation through services / Bo Edvardsson, Anders Gustafsson, Bo Enquist -- Sustainable advantages in service industries/ Thorsten Posselt, Pablo Berger -- Satisfaction measurement within the customer relationship life cycle / Bernd Stauss, Matthias Gouthier, Wolfgang Seiderl -- Strengthening the services sector : needs for action and research/ Walter Ganz -- Standardization int he service sector for global markets / Inka Morschel ... [et al.] -- Research and development for a sustainable services sector / Veronika Pahl -- FUture research and needs for action / Klaus PeterFahnrich, Romy Elze.
標題:	Service industries - Congresses. - Technological innovations -
ISBN:	3540298584 (hd.bd.) :

Advances in services innovations /
Advances in services innovations /Dieter Spath, Klaus-Peter Fahnrich (eds.) - Berlin ;Springer,2007. - viii, 312 p. :ill. ;24 cm.

International conference proceedings.

Includes bibliographical references and indexes.

Service engineering : state of the art and future trends /Klaus-Peter Fahnrich, Thomas Meiren -- The Palm/Erlang-A queue, with applications to call centers / Avishai Mandelbaum, Sergey Zeltyn -- The design and development ofindustrial service work/ Holger Luczak, Christian Gill, Bernhard Sander -- An engineering tool for the conceptual design of service systems / Reuven Karni, Maya Kaner -- Integrated development of software and service/ Dieter Spath ... [et al.] -- From service management towards service competence / Urs Fueglistaller -- Innovation and learning in services : the involvement of employees / Jon Sundbo -- Managing service networks' success/ Heiner Evanschitzky, Dieter Ahlert -- Success factors in new service development and value creation through services / Bo Edvardsson, Anders Gustafsson, Bo Enquist -- Sustainable advantages in service industries/ Thorsten Posselt, Pablo Berger -- Satisfaction measurement within the customer relationship life cycle / Bernd Stauss, Matthias Gouthier, Wolfgang Seiderl -- Strengthening the services sector : needs for action and research/ Walter Ganz -- Standardization int he service sector for global markets / Inka Morschel ... [et al.] -- Research and development for a sustainable services sector / Veronika Pahl -- FUture research and needs for action / Klaus PeterFahnrich, Romy Elze.

ISBN: 3540298584 (hd.bd.) :EUR74.95

LCCN: 2006934195Subjects--Topical Terms:

926408
Service industries
--Technological innovations--Congresses.

LC Class. No.: HD9980.5 / .A38 2007

Advances in services innovations /
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005 20090227
008 090227s2007 gw a b 101 0 eng c
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020 $a 3540298584 (hd.bd.) : $c EUR74.95
020 $a 9783540298588 (hd.bd.)
035 $a BM98ARBC04021
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050 4 $a HD9980.5 $b .A38 2007
245 0 0 $a Advances in services innovations / $c Dieter Spath, Klaus-Peter Fahnrich (eds.)
260 $a Berlin ; $a New York : $c 2007. $b Springer,
300 $a viii, 312 p. : $b ill. ; $c 24 cm.
500 $a International conference proceedings.
504 $a Includes bibliographical references and indexes.
505 0 $a Service engineering : state of the art and future trends /Klaus-Peter Fahnrich, Thomas Meiren -- The Palm/Erlang-A queue, with applications to call centers / Avishai Mandelbaum, Sergey Zeltyn -- The design and development ofindustrial service work/ Holger Luczak, Christian Gill, Bernhard Sander -- An engineering tool for the conceptual design of service systems / Reuven Karni, Maya Kaner -- Integrated development of software and service/ Dieter Spath ... [et al.] -- From service management towards service competence / Urs Fueglistaller -- Innovation and learning in services : the involvement of employees / Jon Sundbo -- Managing service networks' success/ Heiner Evanschitzky, Dieter Ahlert -- Success factors in new service development and value creation through services / Bo Edvardsson, Anders Gustafsson, Bo Enquist -- Sustainable advantages in service industries/ Thorsten Posselt, Pablo Berger -- Satisfaction measurement within the customer relationship life cycle / Bernd Stauss, Matthias Gouthier, Wolfgang Seiderl -- Strengthening the services sector : needs for action and research/ Walter Ganz -- Standardization int he service sector for global markets / Inka Morschel ... [et al.] -- Research and development for a sustainable services sector / Veronika Pahl -- FUture research and needs for action / Klaus PeterFahnrich, Romy Elze.
650 $a Service industries $x Technological innovations $v Congresses. $3 926408
700 $a Fahnrich, K. P. $q (Klaus Peter) $3 926406
700 $a Spath, Dieter. $3 926407