| Record Type: |
Electronic resources
: Monograph/item
|
| Title/Author: |
Selling with emotional intelligence/ Mitch Anthony. |
| Reminder of title: |
5 skills for building stronger client relationships / |
| Author: |
Anthony, Mitch. |
| Published: |
Chicago, IL. :Dearborn Trade, : 2003., |
| Description: |
x, 261 p. :ill. |
| [NT 15003449]: |
Introduction to EQ: five critical levels of awareness -- Moving from Me to We -- Understanding your personality DNA -- Critical mass for sales success -- Applied critical mass -- Hotheads and seeing red -- Six seconds of sabotage: from anger to danger -- The viral spiral of emotion -- How to prevent and contain negative outbursts -- Solving the stress mess -- Feeling helpless or taking charge -- Redefining optimism -- Sources of discouragement -- Finding motivators that last -- Winning the emotional tugs-of-war: the power of positive intent -- Risking rejection: getting past no -- The face you see: the face you show -- Developing emotional radar: the powers of observation -- Shifting gears: four critical selling adjustments -- The power of curiosity: overcoming the narcissistic urge -- Emotional archeology: mastering the art of the irresistible question -- It's not about you -- The likeability quotient -- Reducing stress in confrontation -- Masters in conflict -- Negotiating emotion -- Seven habits of the emotionally competent. |
| Subject: |
Emotional intelligence. - |
| Online resource: |
https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=91088An electronic book accessible through the World Wide Web; click for information |
| ISBN: |
0585468729 (electronic bk.) |