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Deliver outstanding customer service = gain and retain customers and stay ahead of the competition /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Deliver outstanding customer service/ Susan Nash and Derek Nash.
Reminder of title:	gain and retain customers and stay ahead of the competition /
Author:	Nash, Susan Antoinette,
other author:	Nash, Derek.
Published:	Oxford :How To Books, : 2002.,
Description:	xii, 226 p. ;24 cm.
Notes:	Previous ed.: published as Exceeding customer expectations. Oxford : Pathways, 2000.
Subject:	Customer relations - Management. -
Online resource:	https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=75196An electronic book accessible through the World Wide Web; click for information
ISBN:	058543817X (electronic bk.)

Deliver outstanding customer service = gain and retain customers and stay ahead of the competition /
Nash, Susan Antoinette,1945-

Deliver outstanding customer servicegain and retain customers and stay ahead of the competition /[electronic resource] :Susan Nash and Derek Nash. - 2nd ed. - Oxford :How To Books,2002. - xii, 226 p. ;24 cm.

Previous ed.: published as Exceeding customer expectations. Oxford : Pathways, 2000.

Includes bibliographical references and index.

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2003.

Available via World Wide Web.

ISBN: 058543817X (electronic bk.)Subjects--Topical Terms:

582814
Customer relations
--Management.Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HF5415.5 / .N37 2002eb

Dewey Class. No.: 658.8/12

Deliver outstanding customer service = gain and retain customers and stay ahead of the competition /
LDR:01192nmm a2200277 a 45 001 753720
003 OCoLC
005 20080128
006 m d
007 cr cn-
008 250516s2002 enk sb 001 0 eng d
020 $a 058543817X (electronic bk.)
035 $a ocm51624019
035 $a 753720
040 $a N $c N
049 $a AMFA
050 1 4 $a HF5415.5 $b .N37 2002eb
082 0 4 $a 658.8/12 $2 21
100 $a Nash, Susan Antoinette, $d 1945- $3 870698
245 1 0 $a Deliver outstanding customer service $h [electronic resource] : $b gain and retain customers and stay ahead of the competition / $c Susan Nash and Derek Nash.
250 $a 2nd ed.
260 $a Oxford : $c 2002. $b How To Books,
300 $a xii, 226 p. ; $c 24 cm.
500 $a Previous ed.: published as Exceeding customer expectations. Oxford : Pathways, 2000.
504 $a Includes bibliographical references and index.
533 $a Electronic reproduction. $b Boulder, Colo. : $c NetLibrary, $d 2003. $n Available via World Wide Web. $n Access may be limited to NetLibrary affiliated libraries.
650 $a Customer relations $x Management. $3 582814
650 $a Customer services. $3 657636
655 $a Electronic books. $2 lcsh $3 542853
700 $a Nash, Derek. $3 870696
700 $a Nash, Susan Antoinette, $d 1945- $t Exceeding customer expectations. $3 870697
710 $a NetLibrary, Inc. $3 542851
856 4 $3 Bibliographic record display $u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=75196 $z An electronic book accessible through the World Wide Web; click for information
994 $a 92 $b AMF