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Everyone is a customer = a proven method for measuring the value of every relationship in the era of collaborative business /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Everyone is a customer/ Jeffrey Shuman and Janice Twombly, with David Rottenberg.
Reminder of title:	a proven method for measuring the value of every relationship in the era of collaborative business /
Author:	Shuman, Jeffrey C.,
other author:	Rottenberg, David,
Published:	[Chicago] :Dearborn Trade Pub., : c2002.,
Description:	xxiii, 210 p. :ill. ;24 cm.
Subject:	Customer relations. -
Online resource:	https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=73986An electronic book accessible through the World Wide Web; click for information
ISBN:	0585434247 (electronic bk.)

Everyone is a customer = a proven method for measuring the value of every relationship in the era of collaborative business /
Shuman, Jeffrey C.,1945-

Everyone is a customera proven method for measuring the value of every relationship in the era of collaborative business /[electronic resource] :Jeffrey Shuman and Janice Twombly, with David Rottenberg. - [Chicago] :Dearborn Trade Pub.,c2002. - xxiii, 210 p. :ill. ;24 cm.

Includes bibliographical references (p. 199-201) and index.

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2002.

Available via World Wide Web.

ISBN: 0585434247 (electronic bk.)Subjects--Topical Terms:

578582
Customer relations.
Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HF5414.5 / S554 2002eb

Dewey Class. No.: 658.8/12

Everyone is a customer = a proven method for measuring the value of every relationship in the era of collaborative business /
LDR:01157cmm a2200253 a 45 001 753307
003 OCoLC
005 20080128
006 m d
007 cr cn-
008 250516s2002 ilua sb 001 0 eng d
020 $a 0585434247 (electronic bk.)
035 $a ocm51074404
035 $a 753307
040 $a N $c N $d OCLCQ
049 $a AMFA
050 1 4 $a HF5414.5 $b S554 2002eb
082 0 4 $a 658.8/12 $2 21
100 $a Shuman, Jeffrey C., $d 1945- $3 869648
245 1 0 $a Everyone is a customer $h [electronic resource] : $b a proven method for measuring the value of every relationship in the era of collaborative business / $c Jeffrey Shuman and Janice Twombly, with David Rottenberg.
260 $a [Chicago] : $c c2002. $b Dearborn Trade Pub.,
300 $a xxiii, 210 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references (p. 199-201) and index.
533 $a Electronic reproduction. $b Boulder, Colo. : $c NetLibrary, $d 2002. $n Available via World Wide Web. $n Access may be limited to NetLibrary affiliated libraries.
650 $a Customer relations. $3 578582
655 $a Electronic books. $2 lcsh $3 542853
700 $a Rottenberg, David, $d 1946- $3 869646
700 $a Twombly, Janice. $3 869647
710 $a NetLibrary, Inc. $3 542851
856 4 $3 Bibliographic record display $u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=73986 $z An electronic book accessible through the World Wide Web; click for information
994 $a 92 $b AMF