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The invisible customer = strategies for successful customer service down the wire /

Record Type:	Electronic resources : Monograph/item
Title/Author:	The invisible customer/ Brian Clegg.
Reminder of title:	strategies for successful customer service down the wire /
Author:	Clegg, Brian.
Published:	London ;Kogan Page, : 2000.,
Description:	vii, 216 p. :ill. ;23 cm.
Notes:	Subtitle on cover: Strategies for successful customer service down the wire.
Subject:	Call centers - Customer services. -
Online resource:	https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=56870An electronic book accessible through the World Wide Web; click for information
ISBN:	0585382875 (electronic bk.)

The invisible customer = strategies for successful customer service down the wire /
Clegg, Brian.

The invisible customerstrategies for successful customer service down the wire /[electronic resource] :Brian Clegg. - London ;Kogan Page,2000. - vii, 216 p. :ill. ;23 cm.

Subtitle on cover: Strategies for successful customer service down the wire.

Includes bibliographical references (p. 203-208) and index.

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2001.

Available via World Wide Web.

ISBN: 0585382875 (electronic bk.)Subjects--Topical Terms:

858374
Call centers
--Customer services.Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HE8788 / .C54 2000eb

The invisible customer = strategies for successful customer service down the wire /
LDR:01178cmm a2200265 a 45 001 747165
003 OCoLC
005 20071227
006 m u
007 cr cn-
008 250516s2000 enka sb 001 0 eng d
020 $a 0585382875 (electronic bk.)
035 $a ocm49414810
035 $a 747165
040 $a N $c N $d OCLCQ
049 $a AMFA
050 1 4 $a HE8788 $b .C54 2000eb
100 $a Clegg, Brian. $3 858165
245 1 4 $a The invisible customer $h [electronic resource] : $b strategies for successful customer service down the wire / $c Brian Clegg.
260 $a London ; $a Dover, N.H. : $c 2000. $b Kogan Page,
300 $a vii, 216 p. : $b ill. ; $c 23 cm.
500 $a Subtitle on cover: Strategies for successful customer service down the wire.
504 $a Includes bibliographical references (p. 203-208) and index.
533 $a Electronic reproduction. $b Boulder, Colo. : $c NetLibrary, $d 2001. $n Available via World Wide Web. $n Access may be limited to NetLibrary affiliated libraries.
650 $a Call centers $x Customer services. $3 858374
650 $a Electronic commerce $x Customer services. $3 629932
655 $a Electronic books. $2 lcsh $3 542853
710 $a NetLibrary, Inc. $3 542851
776 1 $c Original $z 074943144X
856 4 $3 Bibliographic record display $u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=56870 $z An electronic book accessible through the World Wide Web; click for information
994 $a 92 $b AMF