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Command performance = the art of delivering quality service /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Command performance/ with a preface by John E. Martin.
Reminder of title:	the art of delivering quality service /
Published:	Boston, Mass. :Harvard Business School Press, : c1994.,
Description:	xx, 260 p. :ill. ;24 cm.
Notes:	Articles originally published in the Harvard business review since 1982.
Series:	The Harvard business review book series
Subject:	Customer relations. -
Online resource:	https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=56196An electronic book accessible through the World Wide Web; click for information
ISBN:	058536706X (electronic bk.)

Command performance = the art of delivering quality service /
Command performancethe art of delivering quality service /[electronic resource] :with a preface by John E. Martin. - Boston, Mass. :Harvard Business School Press,c1994. - xx, 260 p. :ill. ;24 cm. - The Harvard business review book series.

Articles originally published in the Harvard business review since 1982.

Includes bibliographical references and index.

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2001.

Available via World Wide Web.

ISBN: 058536706X (electronic bk.)Subjects--Topical Terms:

578582
Customer relations.
Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HF5415.5 / .C625 1994eb

Dewey Class. No.: 658.8/12

Command performance = the art of delivering quality service /
LDR:01208cmm a2200277 a 45 001 746939
003 OCoLC
005 20071227
006 m u
007 cr cn-
008 250516s1994 maua sb 001 0 eng d
020 $a 058536706X (electronic bk.)
035 $a ocm47011673
035 $a 746939
040 $a N $c N $d OCL $d OCLCQ
049 $a AMFA
050 1 4 $a HF5415.5 $b .C625 1994eb
082 0 4 $a 658.8/12 $2 20
245 0 0 $a Command performance $h [electronic resource] : $b the art of delivering quality service / $c with a preface by John E. Martin.
260 $a Boston, Mass. : $c c1994. $b Harvard Business School Press,
300 $a xx, 260 p. : $b ill. ; $c 24 cm.
440 4 $a The Harvard business review book series
500 $a Articles originally published in the Harvard business review since 1982.
504 $a Includes bibliographical references and index.
533 $a Electronic reproduction. $b Boulder, Colo. : $c NetLibrary, $d 2001. $n Available via World Wide Web. $n Access may be limited to NetLibrary affiliated libraries.
650 $a Customer relations. $3 578582
650 $a Customer services. $3 657636
650 $a Quality control. $3 576298
655 $a Electronic books. $2 lcsh $3 542853
710 $a NetLibrary, Inc. $3 542851
730 $a Harvard business review. $3 571355
856 4 $3 Bibliographic record display $u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=56196 $z An electronic book accessible through the World Wide Web; click for information
994 $a 92 $b AMF