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The customer management scorecard = managing CRM for profit /

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	The customer management scorecard/ Neil Woodcocks, Merlin Stone, Bryan Foss.
其他題名:	managing CRM for profit /
Author:	Woodcock, Neil.
other author:	Foss, Bryan.
Published:	London ;Kogan Page, : 2003.,
Description:	xviii, 428 p. :ill. ;25 cm.
Subject:	Customer relations - Management. -
Online resource:	https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=131862An electronic book accessible through the World Wide Web; click for information
ISBN:	1417593873 (electronic bk.)

The customer management scorecard = managing CRM for profit /
Woodcock, Neil.

The customer management scorecardmanaging CRM for profit /[electronic resource] :Neil Woodcocks, Merlin Stone, Bryan Foss. - London ;Kogan Page,2003. - xviii, 428 p. :ill. ;25 cm.

Includes bibliographical references and index.

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2005.

Available via World Wide Web.

ISBN: 1417593873 (electronic bk.)Subjects--Topical Terms:

582814
Customer relations
--Management.Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HF5415.5 / .W66 2003eb

Dewey Class. No.: 658.8/12

The customer management scorecard = managing CRM for profit /
LDR:01204cmm a2200253 a 45 001 739958
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020 $a 1417593873 (electronic bk.)
035 $a ocm60377492
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040 $a N $c N $d OCL
049 $a AMFA
050 1 4 $a HF5415.5 $b .W66 2003eb
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245 1 4 $a The customer management scorecard $h [electronic resource] : $b managing CRM for profit / $c Neil Woodcocks, Merlin Stone, Bryan Foss.
260 $a London ; $a Sterling, VA : $c 2003. $b Kogan Page,
300 $a xviii, 428 p. : $b ill. ; $c 25 cm.
504 $a Includes bibliographical references and index.
533 $a Electronic reproduction. $b Boulder, Colo. : $c NetLibrary, $d 2005. $n Available via World Wide Web. $n Access may be limited to NetLibrary affiliated libraries. $n Subtitle does not appear on the ebook T.p. and authors in different order: Bryan Foss, Merlin Stone and Neil Woodcocks.
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655 $a Electronic books. $2 lcsh $3 542853
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700 $a Stone, Merlin, $d 1948- $3 737987
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